Hy-Vee
CourtesyClerk
Neural analysis suggests this role is
optimal for Entry candidates.
“Courtesy Clerk at Hy-Vee. Skills: Customer service, Packaging purchases, Transporting purchases. Provides prompt, efficient and friendly customer service. Packages purchases”
Industry & Context.
Must be physically able to exert up to 50 pounds of force, Must be physically able to exert up to 20 pounds of force, Must be physically able to exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Exposure to noise, temperature extremes, dampness, dirt, and chemicals/solvents, Successful completion of a pre employment drug screen
What They're Looking For.
Must Have
Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, Ability to do simple addition and copying figures, counting and recording, Ability to understand and follow verbal or demonstrated writes identifying information request supplies orally or in writing, increased contact with people, Ability to exert up to 50 pounds of force, Ability to exert up to 20 pounds of force, Ability to exert up to 10 pounds of force constantly to move objects, Vision from less than 20 inches to more than 20 feet with or without correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions
What You'll Do.
efficient and friendly customer service
Assists customers with delivery to their mode of transportation
Answers the telephone promptly
Works with co-workers as a team
Sweeps and mops the floor
Tends to supply needs
Assists customer in transporting purchases to their mode of transportation
Helps train new courtesy clerks
Checks prices on products
Pulls product forward on shelf
Brings carts in from parking lot and cart corral
Cleans can redemption area
Empties the recycle bins
Understands shelf tags
Knows location of merchandise in the store and also in the back room
Maintains supplies on front-end
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment; Helps train new courtesy clerks
Communication Scope
Understanding and follow verbal or demonstrated writes identifying information request supplies orally or in writing; Increased contact with people
Full Job Description
**Additional Considerations (if any):** **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Courtesy Clerk **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Packages purchases. * Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and ten
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