ABC Legal Services
CourtSupportSpecialist
“Court Support Specialist at ABC Legal Services. Skills: Court dockets, Court filings. Reach out to courts on individual orders. Provide general court status updates”
Industry & Context.
Root cause analysis; Process inefficiencies
What They're Looking For.
Must Have
High school diploma / GED required, 1+ years of customer support / call-center / retail experience, Comfortable working and communicating effectively in a remote environment, Comfortable using Microsoft Office suite programs, Document manipulation experience (PDFs), Ability to perform repetitive data-entry tasks with accuracy, Ability to read, write and speak English
Nice to Have
Legal experience preferred
What You'll Do.
Reach out to courts on individual orders
Provide general court status updates
Answer questions related to existing orders
Resolve issues related to existing orders
Communicate accurately and professionally with court personnel
Communicate accurately and professionally with attorneys
Communicate accurately and professionally with clients
Process documents in Skye
Add informative updates / notes in Skye
Perform other data entry tasks in Skye
Manage consistent in/outgoing phone calls
Assist Courts with questions
Assist customers with questions
Manage calls from courts
Manage calls from customers
Relay updated information from Courts to process servers
Relay updated information from Courts to customers
Collaborate with team members to find root causes
Collaborate with team members to find process inefficiencies
Navigate court dockets
Understand how court dockets communicate case documents
Understand how court dockets communicate case statuses
Download documents directly from court dockets
Import documents into internal application
How You'll Work.
Team & Collaboration
Team members
Communication Scope
Written communication; Verbal communication; Remote voice calls; Emails; Live chats
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