ABC Legal Services
CourtSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Court Support Specialist at ABC Legal Services. Skills: Court dockets, Court filings. Reach out to courts on individual orders. Provide general court status updates”
Industry & Context.
Root cause analysis; Process inefficiencies
What They're Looking For.
Must Have
High school diploma / GED required, Ability to perform repetitive data-entry tasks with accuracy, Ability to read, write and speak English
Nice to Have
Legal experience preferred, 1+ years of customer support / call-center / retail experience, Document manipulation experience (PDFs)
What You'll Do.
Reach out to courts on individual orders
Provide general court status updates
Answer questions related to existing orders
Resolve issues related to existing orders
Communicate accurately and professionally
Interact with court personnel
Process documents in Skye
Add updates and notes in Skye
Perform data entry tasks
Manage in/outgoing phone calls
Assist Courts and customers with questions
Relay information from Courts
Collaborate with team members
Find root causes of inefficiencies
Identify process inefficiencies
Navigate court dockets
Understand how court dockets communicate information
Import documents into internal application
Perform other job-related duties as assigned
How You'll Work.
Team & Collaboration
Communicate with team members
Communication Scope
Written communication; Verbal communication
Full Job Description
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in North Dakota. Key Responsibilities: Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. Manage consistent in/outgoing phone calls to assi
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