ABC Legal Services
CourtSupportSpecialist
“Court Support Specialist at ABC Legal Services. Skills: Court filings, Process servers, Customer support. Reach out to courts on individual orders. Reach out for general court status updates”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
High school diploma / GED required, 1+ years customer support experience, 1+ years call-center experience, 1+ years retail experience, Comfortable working remotely, Comfortable using Microsoft Office suite, Document manipulation experience, Ability to perform repetitive data-entry tasks, Ability to read, write and speak English
Nice to Have
Legal experience preferred
What You'll Do.
Reach out to courts on individual orders
Reach out for general court status updates
Answer questions related to existing orders
Resolve issues related to existing orders
Communicate professionally through remote voice calls
Communicate professionally through emails
Process documents in Skye
Add informative updates / notes in Skye
Perform data entry tasks
Manage consistent in/outgoing phone calls
Assist Courts and customers with questions
Manage calls from courts & customers
Relay updated information from Courts
Identify process inefficiencies
Navigate court dockets
Understand how court dockets communicate
Download documents directly
Import documents into internal application
Perform other job-related duties
How You'll Work.
Team & Collaboration
Communicate with team members; Collaborate with team members
Communication Scope
Written communication; Verbal communication
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