ABC Legal Services
CourtSupportSpecialist
“Court Support Specialist at ABC Legal Services. Skills: Court dockets, Court websites, Court personnel communication. Reach out to courts on individual orders. Reach out to courts for general court status”
Industry & Context.
Find root causes; Process inefficiencies
What They're Looking For.
Must Have
High school diploma / GED required, 1+ years customer support experience, 1+ years call-center experience, 1+ years retail experience, Document manipulation experience (PDFs), Ability to perform repetitive data-entry tasks, Ability to read, write and speak English
Nice to Have
Legal experience preferred, Customer-facing, service oriented position experience
What You'll Do.
Reach out to courts on individual orders
Reach out to courts for general court status
Answer questions related to existing orders
Resolve issues related to existing orders
Communicate professionally through remote voice calls
Communicate professionally through emails
Interact with court personnel
Interact with attorneys
Interact with other clients
Work in Skye to process documents
Add informative updates / notes in Skye
Perform other data entry tasks
Manage consistent in/outgoing phone calls
Assist Courts with questions
Assist customers with questions
Manage calls from courts
Manage calls from customers
Relay updated information from Courts
Navigate court dockets
Understand how court dockets communicate case documents
Understand how court dockets communicate statuses
Download documents directly from dockets
Import documents into internal application
Perform other job-related duties
How You'll Work.
Team & Collaboration
Communicate with team members
Communication Scope
Written communication; Verbal communication
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