ABC Legal Services
CourtSupportSpecialist
“Court Support Specialist at ABC Legal Services. Skills: Court filings, Process documents, Customer support. Reach out to courts on orders. Reach out for court status updates”
Industry & Context.
Root cause analysis; Process inefficiencies
What They're Looking For.
Must Have
High school diploma / GED required, 1+ years customer support experience, 1+ years call-center experience, 1+ years retail experience, Experience in customer-facing position, Experience in service-oriented position, Ability to perform repetitive data-entry tasks, Ability to read, write and speak English
Nice to Have
Legal experience preferred
What You'll Do.
Reach out to courts on orders
Reach out for court status updates
Answer questions related to orders
Resolve issues related to orders
Communicate professionally through remote voice calls
Communicate professionally through emails
Interact with court personnel
Interact with attorneys
Interact with other clients
Process documents in Skye
Perform data entry tasks
Manage in/outgoing phone calls
Assist Courts with questions
Assist customers with questions
Manage calls from courts
Manage calls from customers
Relay information from Courts
Relay information to process servers
Relay information to customers
Collaborate with team members
Find process inefficiencies
Navigate court dockets
Understand how dockets communicate case documents
Understand how dockets communicate case statuses
Import documents into internal application
Perform other job-related duties
How You'll Work.
Team & Collaboration
Communicate with team members; Collaborate with team members
Communication Scope
Written communication; Verbal communication
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