ABC Legal Services
CourtSupportSpecialist
“Court Support Specialist at ABC Legal Services. Reach out to courts on individual orders. Provide general court status updates”
What They're Looking For.
Must Have
High school diploma / GED required, Ability to perform repetitive data-entry tasks with accuracy, Ability to read, write and speak English
Nice to Have
Legal experience preferred, 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position, Document manipulation experience (PDFs)
What You'll Do.
Reach out to courts on individual orders
Provide general court status updates
Answer questions related to existing orders
Resolve issues related to existing orders
Communicate professionally through remote voice calls
Communicate professionally through emails
Process documents in Skye
Add informative updates / notes in Skye
Perform data entry tasks in Skye
Manage consistent in/outgoing phone calls
Assist Courts and customers with questions
Manage calls from courts & customers
Relay updated information from Courts
Collaborate with team members
Identify process inefficiencies
Navigate court dockets
Understand court dockets
Download documents from dockets
Import documents into internal application
Perform other job-related duties as assigned
How You'll Work.
Team & Collaboration
Team members across all channels
Communication Scope
Written communication; Verbal communication
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