ABC Legal Services
CourtSupportManager
“Court Support Manager at ABC Legal Services. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage court support teams. Drive KPI attainment”
Industry & Context.
analyze operational data; identify trends; translate insights into action; identify systemic issues; prevent backlogs; preventing bottlenecks; streamline workflows; reduce customer turnaround times
What They're Looking For.
Must Have
3+ years of experience in legal process serving, court filing, civil process operations, or a closely related field, 2+ years of experience managing or leading teams, including direct people management responsibility, Demonstrated ability to analyze operational data, identify trends, and translate insights into action, relationship-building skills with the ability to communicate effectively with court and sheriff personnel, Proven track record of driving team performance against defined KPIs and measurable goals, Ability to manage multiple competing priorities in a fast-paced, high-volume environment
Nice to Have
Experience with legal technology platforms, case management systems, or workflow automation tools, Familiarity with AI-powered tools and an interest in incorporating technology to improve team efficiency, Experience in a multi-team or multi-jurisdictional environment, Background in continuous improvement methodologies (Lean, Six Sigma, or similar)
What You'll Do.
Manage court support teams
Champion process innovation
Build court and sheriff relationships
Improve turnaround times
Deliver meaningful resolutions
Coach leads on strategic approaches
Guide leads through attendance decisions
Review workload distribution
Advise on escalation triage
Identify opportunities to streamline workflows
Champion adoption of AI tools
Document and standardize workflows
Educate on court and sheriff processes
Develop training materials
Ensure leads conduct team huddles
Build targeted coaching plans
Ensure leads execute daily operational rhythm
How You'll Work.
Team & Collaboration
Partner with leads to ensure KPI data is captured accurately; Partner with operations, technology, and product teams to scope, test, and implement process improvements; Ensure leads and specialists are trained and aligned on changes; Ensure leads are conducting team huddles, quality spot checks, and touchpoints
Communication Scope
communicate effectively with court and sheriff personnel
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