EMCO Corporation
wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry
CounterSalesperson
“Counter Salesperson at EMCO Corporation. Skills: customer service, counter sales, relationship building, order processing. Provide sales support to walk-in customers. Maintain, stock, and keep a clean counter sales area”
What You'll Achieve.
Drive sales growth; meeting and exceeding the needs of the customers we serve
Industry & Context.
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers; Navigate and find a solution for customer concerns and complaints
Ability to learn how to operate material handling equipment
What They're Looking For.
Must Have
2 years of experience with customer service or counter sales, Outstanding customer service and verbal communication skills, Excellent relationship building skills with customers, vendors, and teammates, Ability to learn and operate the applicable software system used to process orders, Experience working in a fast-paced environment, Intermediate math skills with a attention to detail, Ability to learn how to operate material handling equipment, Possess a work ethic and a high standard of integrity, Ability to work well independently and in a team setting
Nice to Have
Previous experience with or knowledge of plumbing and building products sold at the Profit Centre, Ability to use the Internet as a resource to problem solve and find alternative solutions for customers, Experience using Trend, Eclipse, Word, Excel, and Outlook
What You'll Do.
Provide sales support to walk-in customers
and keep a clean counter sales area
Answer customer questions
Pick and enter orders
Follow up on backorders
Support Inside Sales and Outside Sales functions
Assist customers who purchase material at the Profit Centre counters
Research product for customers and provide recommendations
Drive sales growth through ownership of counter merchandising
and generate leads for the Outside Account Manager while networking with customers at the counter
and pack sales orders generated at the counter
Maintain and clean the counter area including any merchandising displays
Inform the buyer when stocks levels are low
Follow up on backorders with vendors and provide customers accurate delivery dates
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Navigate and find a solution for customer concerns and complaints
Perform other tasks as requested by the Profit Centre Manager
How You'll Work.
Team & Collaboration
Support Inside Sales and Outside Sales functions; Excellent relationship building skills with customers, vendors, and teammates; Ability to work well independently and in a team setting
Communication Scope
verbal communication skills
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