CounterSales

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. **Job Summary** Responsible for customer service at front desk, including answering calls and managing walk-in customers. Also responsible for some shipping and receiving, picking and packing goods, developing shipping labels and documents and ensuring orders have been picked and packed correctly. **Major Tasks, Responsibilities and Key Accountabilities** * Services customers via telephone and/or walk-ins and ensures counters are properly stocked. Interacts with customers, vendors, and associates to resolve customer-related and service-related issues. * Acts as a liaison between warehouse and customers; Picks and packs goods to be shipped and prepares identifying information and shipping instructions. * Determines method of shipment and preparing all required and supporting documentation. Ensures timely shipment of materials and customer satisfaction. * Receives merchandise - checks and signs delivery slips and assists with unloading. Affixes barcodes, tags, and security tags, and may operate forklift, hand trucks, or other equipment to load, unload, transport and store goods. * Inspects and verifies incoming goods against purchase orders or other documents, records shortages, and rejects damaged goods. * Organizes distribution and shipping of merchandise. Makes necessary verifications against documents, unpacks, and routes goods to appropriate storage areas. * Maintains internal record-keeping systems. Contacts transport companies and suppliers in order to expedite, trace, or return merchandise that does not conform to specifications or purchase orders. * Takes inventory, maintains storage a