White Cap
Construction Distribution
CounterSalesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Counter Sales Associate at White Cap. Skills: Customer service, Sales order processing, Product knowledge. Demonstrate exceptional customer service. Process orders”
Industry & Context.
Troubleshoot customer problems; Resolve customer problems; Problem-solving
What They're Looking For.
Must Have
Exceptional customer service, Process orders, Enter orders into system, Provide order information, Pull orders as required, Communicate product features, Communicate product benefits, Communicate warranty policy, Knowledge of products, Knowledge of product applications, Provide technical advice, Troubleshoot customer problems, Resolve customer problems
Nice to Have
Deliver exceptional customer service, Experience with sales order systems, Experience with ERP platforms, Identify customer needs, Recommend solutions, Support upselling opportunities, Support cross-selling opportunities, Working knowledge of construction products, Working knowledge of industrial products, Working knowledge of contractor products, Ability to learn technical product applications, Manage multiple priorities, High level of accuracy, Order entry accuracy, Follow-up accuracy, Issue resolution accuracy, Bilingual (Spanish/English) preferred
What You'll Do.
Demonstrate exceptional customer service
Enter orders into system
Provide order information to customers
Pull orders as required
Communicate product features
Communicate product benefits
Communicate warranty policy
Demonstrate knowledge of products
Demonstrate knowledge of product applications
Provide technical advice
Troubleshoot customer problems
Resolve customer problems
Upsell related products
Identify add-on extensions
Inform customers of product promotions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Team-oriented mindset
Communication Scope
Customer communication
Full Job Description
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a**_Counter Sales Associate_** _!_ Do you want a part in helping to _Build America?_ As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a **Counter Sales Associate!** _Why a**career** with White Cap?_ * **Comprehensive wellness and financial benefits:** White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! * **Relax and recharge:** We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time. * **Stability:** Since 2020, White Cap has doubled in size and continues to grow. * **Unlimited career potential:** White Cap is a stable and growing company offering unlimited career potential. * **Love where you work:** White Cap has been certified as a _Great Place to Work_. * **Inclusive culture:** Work in a place that values and celebrates who you are. _A**Counter Sales Associate** at White Cap…_ * Demonstrates exceptional customer service to our walk-in, phone, and will call customers. * Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. * Communicates product features, benefits, and warranty policy information to customers. * Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve cust
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