Bosch-HomeComfort
HVAC
CounterSalesAssociate
“Counter Sales Associate at Bosch-HomeComfort. Skills: customer service, sales, HVAC product knowledge. selling the breadth of our products. taking customer orders”
What You'll Achieve.
ensure customers have a positive experience; delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations; maintain our safety, quality, and other policies and standards; eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment; ensure incidents, near-misses, and unsafe conditions are properly reported, and eliminated in a timely manner; ensure timely delivery based on customer demand
Industry & Context.
decision-making skills; analytical skills; research and resolve customer issues ad complaints
must pass a drug screen and background check, Zero Harm culture commitment, PPE compliance
What They're Looking For.
Must Have
2-4 years of customer service experience, interpersonal, customer relationship and decision-making skills, Effective and professional communication and organization skills, Ability to work effectively as a member of a team in a high-volume fast-paced environment, analytical skills
Nice to Have
Proficiency in Windows and Microsoft Office software is a plus, HVAC industry experience preferred including warehouse and forklift operations
What You'll Do.
selling the breadth of our products
taking customer orders
following up on existing orders
looking up and ordering parts
providing excellent customer service
supporting other branch activities
loading/unloading deliveries
picking materials for next day orders
receiving and restocking of parts/products
communicating daily with customers via phone
entering customer orders
promoting and supporting sales promotions
researching and resolving customer issues and complaints
providing regular communication with customers regarding scheduled dates and backorder status of product
researching and processing credit and return requests
performing daily maintenance to customer orders
assisting in shipping and receiving activities
overseeing pricing and margins on orders and making appropriate adjustments
How You'll Work.
Team & Collaboration
collaborate with regional sales force and other field staff to deliver premier customer service; work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.; as a member of a team, help other do the same (PPE compliance); as a part of branch team positively engage in our Zero Harm culture; as a member of the branch team
Communication Scope
Effective and professional communication skills; Communicate daily with customers via phone, fax, e-mail, or in person
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