Aig

insurance

CounterAnalyst

Mexico FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Counter Analyst at Aig. Skills: process management, cross-functional coordination, vendor/stakeholder management. Analyze requests for issuance or quotation. Maintain accurate system data and documentation”

What You'll Achieve.

Enter an average of 900 requests per month; Respond in a timely manner; Keep the mailboxes within the SLA; Paying special attention to the priorities set and special businesses to avoid leaving the SLA

Industry & Context.

insurance
Problems you'll solve

Ability to analyze data and situations and make appropriate decisions

What They're Looking For.

Must Have

Ability to communicating and receiving information clearly, Ability to analyze data and situations and make appropriate decisions, Ability to adapt and work in the face of new situations, individuals and groups

Nice to Have

Ability to anticipate customer needs and constantly seek enhance business value

What You'll Do.

Analyze requests for issuance or quotation

Maintain accurate system data and documentation

Respond to incoming inquiries

Analyze and assign issuance or quote requests

Determine whether applications are accepted or declined

Document the formal rejection of issuance or quotation

Segment the workloads

How You'll Work.

Team & Collaboration

Requires contact with other areas of the company such as underwriting, claims, issuance or sales; Ability to collaborate and communicate effectively with different work teams; Maintain close and continuous communication with the areas involved in the process

Communication Scope

Excellent communication skills, both written and verbal; Ability to communicating and receiving information clearly

Full Job Description

# **Counter Analyst** # Who we are # American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. **Get to know the business** General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Counter Analyst function is the first input filter for the requests of our clients/producers, providing support and experience in the branches and movements requested, in issuance and quotation. This position has the responsibility of analyzing and assigning issuance or quote requests that are received via email, applying the existing checklists for receiving work orders and complying with the policies and procedures established for the protection of information. # # About the role # ## What you need to know: ## The primary purpose is to analyze, according to the established policies, the requests received via email and assign the issuance or quotation procedures, as applicable, reporting any deviation as an OFAC alert. Must comply with the process of safeguarding in the tool designed for this, the document that supports the entry of the applications as well as the formal response to the applicant of the procedure entered. ## Determinate whether the applications are accepted or

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