CorporateSecurityIncidentResponseSupervisor

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented supervisors to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities - Monitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions. - Manage all personnel aspects of an assigned team, from performance management to team growth and development. - Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar. - Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products. - Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary. - Manage Service Level Agreements (SLAs) to ensure consistent service delivery. - Proactively