Amazon. com Services LLC
Investigation Loss Prevention, Amazon Corporate Security, amazon security
CorporateSecurityIncidentResponseSupervisor
“Corporate Security Incident Response Supervisor at Amazon. com Services LLC. Skills: Team management, Incident management, Service delivery. Monitor incident response activities. Guide response actions”
What You'll Achieve.
Ensure quality service delivery; Maintain high-performance bar; Ensure consistent service delivery
Industry & Context.
Root cause analysis; Error correction
Shift-based role, Work evenings, holidays, weekends, U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S. as refugee or granted asylum
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 3+ years operations personnel management, Experience drafting, editing, publishing written products, Experience with verbal and written communication, Experience managing a diverse team, Experience coaching direct reports
Nice to Have
Experience with access control and CCTV systems, Experience in root cause analysis and error correction, Advanced education/certification in emergency management, security management, project management, or related disciplines, Demonstrated ability to quickly collect and analyze data
What You'll Do.
Monitor incident response activities
Guide response actions
Manage personnel aspects of team
Facilitate collaborative environment
Oversee drafting and publication of written products
Edit and manage quality of written products
Manage competing priorities
Direct and allocate personnel resources
Escalate to managers and stakeholders
Manage Service Level Agreements (SLAs)
Proactively identify risks
Identify areas for improvement
Own service delivery across assigned team
Provide mid-level direction
Provide tactical response to security issues
Triage security needs
Respond to security needs
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Diverse group of stakeholders
Communication Scope
Verbal communication; Written communication
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