LGT Wealth Management
CorporateReceptionist
“Corporate Receptionist at LGT Wealth Management. Skills: client service experience, administrative support, facilities management support. First port of call for all clients entering the reception area. Ensure every phone call is handled courteously and professionally, and all visitors are attended to promptly”
What You'll Achieve.
deliver an excellent client service experience aligned with LGT Wealth Managements business objectives and values
Industry & Context.
Logical and methodical approach; Resourceful self-starter; Resilient and pragmatic; Ensure complaints are resolved satisfactorily or escalated to the appropriate manager
What They're Looking For.
Must Have
Experience within a similar role in a corporate environment, Intermediate skills with Microsoft Word and Excel, Excellent communication skills, Logical and methodical approach, Resourceful self-starter, attention to detail, Resilient and pragmatic, Flexible and willing to be hands on, Able to manage regularly changing priorities effectively
What You'll Do.
First port of call for all clients entering the reception area
Ensure every phone call is handled courteously and professionally
and all visitors are attended to promptly
Direct enquiries appropriately
Book and manage all client meeting rooms and liaise with staff on guest arrivals and room availability changes
Process incoming and outgoing mail
update the tracking register
and sign for incoming parcels
Keep the entry desk premises and reception area tidy and clean at all times
including daily setup of reception areas and newspapers on the coffee table
Set up video conference and conference call meetings
Monitor stationery and equipment stock levels in the reception area and arrange orders as needed
Ensure records are maintained so they can be easily retrieved when required
Provide administrative support to the Head of Facilities and other departments
including liaising with suppliers and providers
and ordering deliveries
Maintain adequate office supplies and order as necessary
Provide administrative support to the Executive Leadership Team
Assist in coordinating client functions and marketing events with the Head of Marketing and Senior Event Manager
Assist with office housekeeping as required
Manage staff access cards and monthly reports
Assist with SAP Concur expense processing and monthly corporate credit card reconciliations for the Head of Facilities and other team members
and policy compliance
Complete monthly reconciliations for Wilson Parking and Australia Post
Provide phone coverage for Adviser Associates and back-up support for Executive Assistants as required
Ensure complaints are resolved satisfactorily or escalated to the appropriate manager
Maintain and update food and kitchen supply inventory
and catering orders from external suppliers
Oversee and provide food and beverage service
including waiting duties
responsible service of alcohol
preparing and presenting food
and ensuring dining and kitchen areas remain clean and tidy
Complete required food safety training and maintain food handling standards at all times
Provide feedback on health
and report all incidents and hazards immediately
Maintain office facilities
including lodging tenant service requests for lights
secure bins and events
Lead the building evacuation drill process
Maintain catering and staff kitchen equipment
including coffee machines
Manage desk moves with support from maintenance for heavy lifting and IT for desk equipment
Provide ad hoc facilities support to the Head of Facilities and Facilities Manager
How You'll Work.
Team & Collaboration
cross-functional coordination; liaise with staff on guest arrivals and room availability changes; liaising with suppliers and providers; coordinating client functions and marketing events; back-up support for Executive Assistants; Provide ad hoc facilities support to the Head of Facilities and Facilities Manager
Communication Scope
Excellent communication skills; Ensure every phone call is handled courteously and professionally; Direct enquiries appropriately
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