Vultr
Cloud Infrastructure
CorporateITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Corporate IT Support Specialist at Vultr. Skills: endpoint troubleshooting (macOS and Windows), SaaS administration, identity and access management, MDM tooling. Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs. Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate”
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in a helpdesk, IT support, or corporate IT administrator role, Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues, Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools, Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning, Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent, Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar), written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users, Demonstrated customer service mindset with a track record of delivering responsive, white-glove support
Nice to Have
preferably supporting a remote or distributed workforce
What You'll Do.
Own the daily helpdesk ticket queue
triaging and resolving issues across hardware
and access requests within established SLAs
Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees
escalating complex problems to senior IT staff when appropriate
Administer core SaaS platforms (Google Workspace
including user provisioning
and group permissions
Manage employee onboarding and offboarding end-to-end
including hardware shipping
and timely deprovisioning
Configure and maintain endpoints through MDM platforms (Intune
ensuring devices remain compliant with security policies
Support identity and access management workflows in Okta (or equivalent SSO/IdP)
including SSO integrations
and group-based access
Maintain an accurate hardware and software asset inventory
tracking devices throughout their lifecycle from procurement to retirement
Develop clear documentation
and self-service resources that empower employees and reduce repeat tickets
Engage with employees through chat
and ticketing channels to deliver a responsive
white-glove support experience across multiple time zones
Partner with Security
and senior IT teammates on larger initiatives
How You'll Work.
Team & Collaboration
Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts
Communication Scope
written and verbal communication skills; ability to explain technical concepts clearly to non-technical users
Full Job Description
WHO WE ARE Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. VULTR CARES - Medical Insurance stipend paid annually - 9 Company-Paid Holidays - Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year - First year remote office setup + reimbursement per quarter each subsequent year for new equipment - Professional Development Reimbursement - Internet reimbursement - Fitness membership reimbursement - Company paid Wellable subscription JOIN VULTR Vultr is seeking a highly skilled and experienced Corporate IT Support Specialist to be the first line of technical support for our globally distributed team, keeping employees productive as we power one of the world's largest independent cloud platforms. The ideal candidate is a customer-focused helpdesk professional with strong fundamentals in endpoint troubleshooting (macOS and Windows), SaaS administration, identity and access management, and MDM tooling, paired with excellent communication skills and a white-glove service mindset. This is a highly visible role in a high-growth technology company, which will require owning the daily ticket queue, managing employee onboarding and offboarding, provisioning hardware and access, supporting a fully remote workforce, and building the documentation and runbooks that help IT scale alongside the company. This is your opportunity to join our fast growing team and leave your ma
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