Tempo
Technology
CorporateITAutomationEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Corporate IT Automation Engineer at Tempo. Skills: IT automation, Workflow automation, AI agents, Scripting. Automate IT processes. Automate ticket triage”
What You'll Achieve.
Ship automations for high-impact processes; Auto-resolve common requests; Self-serve common requests; AI agents running on Vertex AI; Systems administrators building automations; Systems administrators maintaining automations
Industry & Context.
Root cause analysis; Troubleshooting; Debugging
What They're Looking For.
Must Have
5+ years IT engineering, 5+ years systems administration, 5+ years DevOps, 5+ years IT automation, Python scripting skills, Bash scripting skills, REST APIs experience, Webhooks experience, JSON experience, Jira Service Management experience, Google Workspace administration, Cloud Identity administration, Okta administration, LLM APIs experience, Prompt engineering experience, Agentic applications experience, RAG-based applications experience, Google Cloud Vertex AI experience, n8n experience, Zapier experience, Tines experience, Ability to mentor peers, Communicate technical concepts
Nice to Have
Experience in high-growth SaaS, Experience in technology company, Infrastructure-as-code familiarity, CI/CD concepts familiarity, SQL knowledge, BigQuery knowledge, Google Cloud certification, Google Workspace certification, Okta certification, JSM certification, Automation Center of Excellence experience
What You'll Do.
Automate IT processes
Automate ticket triage
Automate access requests
Automate provisioning
Automate software license assignment
Automate password resets
Automate device lifecycle tasks
Design workflow automation
Configure request types
Configure approval flows
Configure automation rules
Build system integrations
Build ITSM integrations
Build IdP integrations
Build HRIS integrations
Build endpoint management integrations
Build SaaS app integrations
Stand up self-service capabilities
Define automation KPIs
Track automation KPIs
Report automation progress
Implement AI guardrails
Implement human-in-the-loop approval gates
Apply prompt engineering
Integrate agents with platforms
Establish agent evaluation practices
Establish agent monitoring practices
Establish agent audit practices
Coach systems administrators
Teach version control
Teach automation design
Establish engineering practices
Establish source control
Establish code review
Establish testing practices
Establish documentation practices
Establish safe change management
Run knowledge-sharing sessions
Create reusable templates
Create reusable libraries
Create reusable playbooks
Champion automation-first mindset
Own automation lifecycle
Handle automation errors
Ensure graceful automation failure
Ensure graceful agent failure
Partner with Security
Partner with IT Compliance
Ensure automated access meets requirements
Ensure agent actions meet requirements
Maintain automation documentation
How You'll Work.
Team & Collaboration
Mentor systems administrators; Team-wide capability; Cross-functional teams; IT leadership reporting; Partner with Security; Partner with IT Compliance
Communication Scope
Communicate technical concepts
Process & Methodology
Roadmap planning, Agile practices
Full Job Description
With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. About the role: We are building a modern, automation-first Corporate IT function. Rather than scaling headcount linearly with the company, we are scaling our IT operating model through orchestration, self-service, and AI. The Corporate IT Automation Engineer is the technical driver of that strategy: the person who replaces repetitive, manual IT work with reliable automated workflows and AI agents, and who raises the bar for the systems administrators around them. This is a hands-on engineering role, not a process-management role. You will spend most of your time building — integrations, scripts, orchestration workflows, and AI agents — across our identity, endpoint, SaaS, and IT service management stack. You will also act as a force multiplier, mentoring our existing system administrators so that automation becomes a shared discipline across the team rather than a single person’s responsibility. What you’ll do: Build a majority-automated IT function - Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboardi
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