Tempo

Technology

CorporateITAutomationEngineer

$135–195k ~AI est. Chicago, Illinois, United States; Tel Aviv, Israel; United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Corporate IT Automation Engineer at Tempo. Skills: IT automation, Workflow automation, AI agents, Scripting. Automate IT processes. Automate ticket triage”

What You'll Achieve.

Ship automations for high-impact processes; Auto-resolve common requests; Self-serve common requests; AI agents running on Vertex AI; Systems administrators building automations; Systems administrators maintaining automations

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Troubleshooting; Debugging

What They're Looking For.

Must Have

5+ years IT engineering, 5+ years systems administration, 5+ years DevOps, 5+ years IT automation, Python scripting skills, Bash scripting skills, REST APIs experience, Webhooks experience, JSON experience, Jira Service Management experience, Google Workspace administration, Cloud Identity administration, Okta administration, LLM APIs experience, Prompt engineering experience, Agentic applications experience, RAG-based applications experience, Google Cloud Vertex AI experience, n8n experience, Zapier experience, Tines experience, Ability to mentor peers, Communicate technical concepts

Nice to Have

Experience in high-growth SaaS, Experience in technology company, Infrastructure-as-code familiarity, CI/CD concepts familiarity, SQL knowledge, BigQuery knowledge, Google Cloud certification, Google Workspace certification, Okta certification, JSM certification, Automation Center of Excellence experience

What You'll Do.

Automate IT processes

Automate ticket triage

Automate access requests

Automate provisioning

Automate software license assignment

Automate password resets

Automate device lifecycle tasks

Design workflow automation

Configure request types

Configure approval flows

Configure automation rules

Build system integrations

Build ITSM integrations

Build IdP integrations

Build HRIS integrations

Build endpoint management integrations

Build SaaS app integrations

Stand up self-service capabilities

Define automation KPIs

Track automation KPIs

Report automation progress

Implement AI guardrails

Implement human-in-the-loop approval gates

Apply prompt engineering

Integrate agents with platforms

Establish agent evaluation practices

Establish agent monitoring practices

Establish agent audit practices

Coach systems administrators

Teach version control

Teach automation design

Establish engineering practices

Establish source control

Establish code review

Establish testing practices

Establish documentation practices

Establish safe change management

Run knowledge-sharing sessions

Create reusable templates

Create reusable libraries

Create reusable playbooks

Champion automation-first mindset

Own automation lifecycle

Handle automation errors

Ensure graceful automation failure

Ensure graceful agent failure

Partner with Security

Partner with IT Compliance

Ensure automated access meets requirements

Ensure agent actions meet requirements

Maintain automation documentation

How You'll Work.

Team & Collaboration

Mentor systems administrators; Team-wide capability; Cross-functional teams; IT leadership reporting; Partner with Security; Partner with IT Compliance

Communication Scope

Communicate technical concepts

Process & Methodology

Roadmap planning, Agile practices

Full Job Description

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. About the role: We are building a modern, automation-first Corporate IT function. Rather than scaling headcount linearly with the company, we are scaling our IT operating model through orchestration, self-service, and AI. The Corporate IT Automation Engineer is the technical driver of that strategy: the person who replaces repetitive, manual IT work with reliable automated workflows and AI agents, and who raises the bar for the systems administrators around them. This is a hands-on engineering role, not a process-management role. You will spend most of your time building — integrations, scripts, orchestration workflows, and AI agents — across our identity, endpoint, SaaS, and IT service management stack. You will also act as a force multiplier, mentoring our existing system administrators so that automation becomes a shared discipline across the team rather than a single person’s responsibility. What you’ll do: Build a majority-automated IT function - Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboardi

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