Westgate Resorts
hospitality
CorporateCommandCenterManager
“Corporate Command Center Manager at Westgate Resorts. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. developing and delivering high-impact training programs aligned with Westgate’s Security Department and Emergency Management objectives. facilitating learner-centered initiatives that enhance team member competencies, reinforce service standards, and promote organizational practices”
What You'll Achieve.
enhance team member competencies; reinforce service standards; promote organizational practices; drive performance through effective planning and training strategies; ensure learning retention and application; monitor progress, document outcomes, and implement interventions when needed; ensure alignment with organizational standards; ensure training practices adhere to Westgate Standard Operating Procedures (SOPs) and industry best practices; identify training gaps and inform program enhancements; preparedness initiatives meet defined objectives; supports the adoption of new technologies, platforms, and operational procedures
Industry & Context.
conflict resolution
on-site, Able to be on call 24/7 during assigned times or pending incidents (e.g., hurricane, severe weather) as shared with the Corporate Director, Flexibility to work varied hours, including evenings and weekends, as needed, Travel required 25–50% of the time, primarily within Florida, with occasional travel to other Westgate properties nationwide, Regularly required to communicate clearly and effectively, Frequently required to stand, walk, sit, and use hands for various tasks, Occasionally required to lift or move items weighing up to 25 pounds
What They're Looking For.
Must Have
Security Instructor License or equivalent instructor certification required, Class D Security License with at least 3 years of supervisory training experience may be accepted in lieu of instructor certification
Nice to Have
Bachelor’s degree in Education, Instructional Design, Organizational Psychology, or a related field preferred
What You'll Do.
developing and delivering high-impact training programs aligned with Westgate’s Security Department and Emergency Management objectives
facilitating learner-centered initiatives that enhance team member competencies
reinforce service standards
and promote organizational practices
leading property-level preparedness initiatives
mentoring field trainers
collaborating with Learning & Development partners to drive performance through effective planning and training strategies
Facilitate engaging instructor-led and blended learning programs using various delivery methods to ensure learning retention and application
Design individualized learning paths for Security team monitor progress
and implement interventions when needed
Provide 24-hour shared responsibilities with assisting Corporate Command Center staff
emergency planning processes
and during incidents or normal operations
Support the design and revision of training curricula by collecting data and providing actionable feedback to the Learning & Development team
Oversee and lead the enhancement of new-hire onboarding programs to ensure alignment with organizational standards
and develop field trainers to ensure training practices adhere to Westgate Standard Operating Procedures (SOPs) and industry best practices
Ensure Security complies with local
and federal regulations regarding emergency preparedness and response
Analyze customer service and incident data to identify training gaps and inform program enhancements
Collaborate with Security Directors
and departmental leadership to develop a year-round Security training matrix tailored to seasonal needs
Organize and lead training and exercise programs for resort Incident Response Teams
and integrate participation from first responders and Emergency Management agencies
Prepare and assist with resort KPIs
preparedness initiatives
after-action reports (AARs)
and improvement plans
Develop and implement data collection tools to evaluate training effectiveness and ensure preparedness initiatives meet defined objectives
Champion key Security projects by developing training that supports the adoption of new technologies
and operational procedures
and continuous updates to Security Operations Plans
and SOPs with resort Security Directors and Department leadership using an all-hazards approach
including EOP and IAP creation for natural disasters
active aggressor situations
and other critical events
How You'll Work.
Team & Collaboration
collaborate with Learning & Development partners; Establish and maintain effective relationships with property-level leaders and key stakeholders; Collaborate with Security Directors, Managers, and departmental leadership; integrate participation from first responders and Emergency Management agencies; work with resort Security Directors and Department leadership
Communication Scope
Excellent communication skills; Able to effectively present information to team members at all organizational levels, including executives and external stakeholders; communicate clearly and effectively
Process & Methodology
planning, time-management skills, project management
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