Company
Financial Services
CorporateClientReportingServiceRecoveryEngineer(SRE-VP)
Neural analysis suggests this role is
optimal for Executive candidates.
“Corporate Client Reporting Service Recovery Engineer (SRE - VP). Skills: Service recovery, Incident response, Automation, Monitoring. Monitor technology infrastructure. Maintain technology infrastructure”
What You'll Achieve.
Minimize customer impact; Meet uptime targets; Meet SLAs; Reduce manual ops work; Increase efficiency; Streamline workflows; Optimize team productivity
Industry & Context.
Troubleshooting; Diagnosis; Root cause analysis; Problem solving
What They're Looking For.
Must Have
5+ years experience, Incident response experience, Service restoration experience, Troubleshooting experience, Diagnosis experience, Coordination experience, Workarounds experience, Fixes experience, Post-incident analysis experience, Reliability experience, Availability experience, Monitoring experience, Alerting experience, Automation experience, Performance experience, Scalability experience
Nice to Have
Client reporting issues remediation, Client reporting stability solutions delivery, Support team members troubleshooting, Collaboration with business partners, Evaluation of engineering processes, Enhancement of engineering processes, Evaluation of engineering tools, Enhancement of engineering tools, Evaluation of engineering methodologies, Enhancement of engineering methodologies
What You'll Do.
Monitor technology infrastructure
Maintain technology infrastructure
Resolve technical issues
Minimize operational disruption
Provide technical support
Develop support model
Develop service offering
Execute preventative maintenance
Utilize monitoring tools
Identify potential issues
Prevent potential issues
Address potential issues
Ensure optimal performance
Maintain knowledge base
Document resolved cases
Analyze error messages
Provide issue resolution
Replace faulty hardware
Apply configuration changes
Automate support activities
Manage business continuity
Provide front office support
Remediate service risks
Assess support activities
Implement automations
Tune monitoring tools
Escalate policy breaches
Define responsibilities
Plan department needs
Plan department operations
Contribute pay decisions
Influence department operations
Meet corporate requirements
Demonstrate leadership behaviours
Create colleague environment
Guide technical direction
Identify specialisation needs
Advise key stakeholders
Support control agenda
Support governance agenda
Demonstrate accountability
Understand organisation functions
Contribute to business goals
Collaborate with work areas
Keep up with business activity
Keep up with business strategies
Develop innovative solutions
Adopt research outcomes
Include research outcomes
Maintain relationships
Maintain partnerships
Achieve business objectives
Restore services during incidents
Drive stability improvements
Gain technical exposure
Support client journey
Enhance client journey
Remediate client reporting issues
Ensure delivery of solutions
Support troubleshooting
Improve client reporting service
Enhance engineering processes
Optimize team productivity
How You'll Work.
Team & Collaboration
Cross-functional teams; Business partners; Product managers; Designers; Stakeholders
Communication Scope
Stakeholder management; Executive presentations
Process & Methodology
Capacity management, Business continuity management
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Vice President Expectations** * To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. * If managing a team, they define jobs and responsibilities, planning for the department’s
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