Sharebite
CorporateAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Corporate Account Manager at Sharebite. Skills: Customer success, Account management, Client retention, Value realization. Advocate for the customer. Focus on high adoption”
What You'll Achieve.
Maximize account growth; Grow accounts
Industry & Context.
Problem solver
What They're Looking For.
Must Have
Bachelor's degree or relevant experience, 3+ years B2B customer success, 3+ years account management, Ability to balance tasks, Ability to adjust priorities, Ability to work under pressure, Ability to work with cross functional team, Ability to remain composed, Ability to remain effective, Technical aptitude, Ability to learn concepts quickly
Nice to Have
SaaS company experience, Growth-stage tech company experience, Salesforce experience preferred, Technical components understanding a plus
What You'll Do.
Advocate for the customer
Focus on high adoption
Ensure customer satisfaction
Develop trusted advisor
Coach clients on tools
Coach clients on solutions
Assess configurations
Assess account structure
Manage account setup process
Liaise cross functionally
Ensure client needs prioritized
Answer client inquiries
Make strategic decisions
Ensure smooth onboarding
Ensure efficient launch
Close communication gaps
Manage time effectively
Make clients feel special
Provide professional handholding
Maintain client information
Orchestrate client relationships
Coordinate internal teams
Ensure customer needs prioritized
Ensure customer needs delivered
Own accountability for follow-through
Ensure seamless communication
Ensure seamless execution
Drive cross-functional collaboration
Solve customer challenges
Manage contract renewal cycle
Schedule initial meetings
Manage contract changes
Obtain contract signature
Identify whitespace in accounts
Create value-based presentations
Consult with existing customers
Recommend additional solutions
Devise account strategies
Execute account strategies
Execute account plans
Maximize account growth
Provide high touch client service
Escalate support issues
Coordinate support issues
Increase conversion from upsell
Take on buddy assignment
Participate in training sessions
How You'll Work.
Team & Collaboration
Cross functional team; Internal teams; Corporate sales team; Account management teams; Customer success teams
Communication Scope
Written communication; Verbal communication; Client visits; Presentations; Internal meetings; Conference calls
Full Job Description
About Sharebite Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals. About the Role As a key member of our Corporate Account Management (CAM) team, this role will be responsible for ensuring that our corporate clients are successful and thriving as they use the Sharebite platform. You will proactively advocate for the customer, focusing on high levels of adoption to ensure the highest degree of customer satisfaction. You will develop yourself as a trusted advisor that empowers and enables our clients by coaching clients on the set of tools and solutions that Sharebite offers. This role will require a strong attention to process and the technical aspects of the Sharebite platform. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver. What You’ll Do Onboarding / Implementation: Work closely with the corporate sales team on understanding specific client requirements and pain points. Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process. Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. Provide feedback to the corporate sales and account management / customer success teams, in order to close communication g
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