Company
Diagnostics
CoreLabApplicationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CoreLab Applications Specialist. Skills: automation track integration, IT solutions support, workflow design, customer support. Support corelab customers in integration. Support customers in IT solutions”
What You'll Achieve.
ensure optimal performance of the Abbott Solution; ensure it remains aligned with evolving customer and laboratory needs; effectively communicate with the appropriate teams; escalate issues when needed; ensure the Abbott solution is correctly utilized; collaborating with customers to maximize testing capacity and performance; ensure customer satisfaction; guarantee best-in-class performance of automation system; customer satisfaction score (NPS); consistently maintaining a high NPS score; achieving service-related key performance indicators
Industry & Context.
problem-solving abilities; analytical skills and ability to interpret complex data
Travel: Yes, 50 % of the Time, Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What They're Looking For.
Must Have
Degree in pharmacy / biology / biochemistry / health sciences or similar, Excellent knowledge of products and laboratory performance requirements, understanding of key stakeholders and customer dynamics, Solid solution-oriented approach and relationship-building skills, Excellent communication skills, coaching and training skills, analytical skills and ability to interpret complex data, Effective planning and organizational capabilities, High level of self-discipline and self-motivation, Data‑driven mindset with a solid understanding of laboratory operational KPIs, Ability to translate complex technical concepts into practical, actionable steps for the customer, autonomy, initiative and problem‑solving abilities, Proficiency in Portuguese and English
Nice to Have
Spanish is preferable
What You'll Do.
Support corelab customers in integration
Support customers in IT solutions
Support customers in workflow design
Support customers in instruments performance
Support customers in assay applications
Assist customer in defining instruments balance
Perform on-site assay investigation
Perform on-site troubleshooting
Perform on-site operator training
Perform on-site coaching
Lead commissioning activities
Lead go-live activities
Implement automation track workflow
Maintain automation track workflow
Partner with customers for solution utilization
Provide on-site coaching
Provide on-site training
Assess analyzers utilization
Assess operational inefficiencies
Maximize testing capacity
Drive continuous improvement initiatives
Ensure system updates are documented
Ensure configuration changes are documented
Ensure activities comply with Quality System
Coordinate laboratory staff
Coordinate Abbott team
How You'll Work.
Team & Collaboration
Work closely with Sales and Service Team; Coordinate laboratory staff and Abbott team
Communication Scope
Excellent communication skills; Ability to translate complex technical concepts
Process & Methodology
Lead the complete commissioning and go‑live activities
Full Job Description
## **JOB DESCRIPTION:** ## **CoreLab Applications Specialist** Diagnostics Division Location - Porto ** _Primary Objective of Position_** * The Corelab Application Specialist is responsible for supporting corelab customers in the integration of automation track, IT solutions, workflow design, instruments performance and assay applications at customer site. The role requires understanding the specific needs of each assigned laboratory and managing customer expectation to ensure optimal performance of the Abbott Solution. **_Major Accountabilities_** * Implement new assays and assist customer in defining instruments balance, performing correlation studies and optimizing system configuration * Perform on-site assay investigation, troubleshooting, operator training and coaching. * Lead the complete commissioning and go‑live activities for the full laboratory solution, including the automation track, workflow design definition, AMS middleware, LIS connectivity, analyzers performance and assays distribution. * Implement and maintain the automation track workflow, ensuring it remains aligned with evolving customer and laboratory needs. * Demonstrates a comprehensive understanding of laboratory automation data flow (LIS ↔ AMS middleware ↔ Automation/Analyzers) to effectively communicate with the appropriate teams and escalate issues when needed * Partner with customers to ensure the Abbott solution is correctly utilized, providing on-site coaching and training as necessary. * Assess analyzers utilization and operational inefficiencies, collaborating with customers to maximize testing capacity and performance * Drive continuous improvement initiatives based on AIP data, KPIs and operational trends. * Ensure that all system updates, modification and configuration changes are properly documented, validated and communicated. * Ensure that all activities are carried out in full compliance with Quality System requirements. * Work closely with Sales and Service Team to ensure cust
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