Four Seasons
CoreSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Core Supervisor at Four Seasons. Skills: Reservations, Training, Guest relations. Execute Core Department’s policies and procedures. Manage daily operation in absence of managers”
Industry & Context.
Handle guest complaints
What They're Looking For.
Must Have
Proficient in verbal/written English, Pleasant and professional telephone manner, Previous experience in Rooms Division or Sales and Marketing, Previous reservations and training experience, Customer Service Skills, Multi-tasking Skills, Communication Skills, Knowledge of Opera Property Management System
Nice to Have
Proficiency in another language
What You'll Do.
Execute Core Department’s policies and procedures
Manage daily operation in absence of managers
Manage activities of the Core GRO
Conduct training for new staff
Organize refreshment training sessions
Provide timely feedback to Core staff
Update training materials
Handle guest complaints
Inform senior management of problems
Maintain reservation standards
Work quickly in high-pressure environment
Display high level of integrity
Display professionalism
Handle guest interactions professionally
Adhere to hotel policies and procedures
How You'll Work.
Team & Collaboration
External guests; Employees
Communication Scope
Verbal English; Written English
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. **About the role** Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO. 预定通讯主管负责执行预定通讯部门的政策和程序（MOS）以及在没有经理的情况下， 管理日常操作。管理预定通讯专员的工作。 **What you will do** The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback t
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