solidcore
Support (Core Crew)
CoreCrew(FrontDesk&Sales)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Core Crew (Front Desk & Sales) at solidcore. Skills: Sales, Customer service. Connect with clients. Educate about offers”
What You'll Achieve.
Generate sales; Meet monthly sales quota
Industry & Context.
Flexible schedule, Mornings, Evenings, Holidays, Weekends, Closing hours
What They're Looking For.
Must Have
High school education, Ability to lift up to 30 pounds, Ability to stand for long durations
Nice to Have
Some college preferred, 1 year sales experience, MBO experience preferred, Passion for fitness
What You'll Do.
Respond to client requests
Perform routine system tasks
Purchase class packages
Assist with daily operations
Address maintenance issues
Follow up with client lists
Meet monthly sales quota
Respond to client emails
Alert coaches about milestones
Set up celebration board
How You'll Work.
Team & Collaboration
Work with team; Assist Head Coach; Assist Community Manager; Assist Coaches
Communication Scope
Client communication
Full Job Description
## Description [solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. ## You will be responsible for… Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately Quickly addressing any maintenance or equipment issues that are
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