Four Seasons
CORE(Communications)Agent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CORE (Communications) Agent at Four Seasons. Skills: customer service, communication. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.. Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.”
What You'll Achieve.
achieve maximum customer satisfaction
Industry & Context.
flexible schedule, ability to work weekends and holidays
What They're Looking For.
Must Have
Ability to read, write and speak English, Must be fluent in English, Possess legal work authorization in the United States
What You'll Do.
Answers and directs phone calls
radio requests and faxes in an efficient
courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Answers phone inquiries in an efficient and friendly manner
using guest names when possible and routing calls to proper extensions.
Handles all guest interactions with the highest level of hospitality and professionalism
accommodating special requests whenever resolves customer assists customers in all inquiries in connection with high-speed Internet service
telephone and facsimile services
Utilizes and ensures proper working condition of the telephone switchboard
the hotel computer systems (e. g. property management
paging and radio systems)
high-speed Internet system and facsimile machines.
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls
messages and facsimiles in a timely manner.
Performs installation and repairs of telephone
facsimile or high-speed Internet services in the guest room or public area meeting space.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person
Perform other duties or projects as assigned by hotel management and staff.
How You'll Work.
Team & Collaboration
Work harmoniously and professionally with co-workers and supervisors.
Communication Scope
Ability to read, write and speak English; Must be fluent in English
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. **About the role:** Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. **What you will do:** -Answers phone inquiries in an eff
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