Four Seasons
Hospitality
CoreAgent
“Core Agent at Four Seasons. Skills: Guest service, Communication, Problem resolution. Serve as a welcoming and knowledgeable first point of contact for guests. Manage inbound communications with warmth, efficiency, and professionalism”
What You'll Achieve.
Uphold the highest standards of Forbes‑ and LQA‑driven service; Contributing meaningfully to a memorable and effortless guest journey; Delivering exceptional, personalized service; Creating meaningful guest experiences; Upholding our service standards
Industry & Context.
Resolve concerns with discretion and care; Respond appropriately and calmly to urgent situations
Legal authorization to work in Canada, Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
What They're Looking For.
Must Have
Minimum of one to two years’ experience in a hotel or guest-focused service environment, Legal authorization to work in Canada, Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
Nice to Have
Previous experience with Opera PMS
What You'll Do.
Serve as a welcoming and knowledgeable first point of contact for guests
Manage inbound communications with warmth
Engage with guests across multiple platforms
and gracious responses
Anticipate guest needs
Accommodate special requests
Resolve concerns with discretion and care
Maintain awareness of VIPs
Support personalized moments through guest recognition
Maintain accurate guest profiles
Review upcoming arrivals and group information
Communicate and action key details
Act as a liaison between departments
Communicate clearly and promptly to support seamless daily operations
Remain informed of resort activities
and service priorities
Respond appropriately and calmly to urgent situations
Support guest and colleague safety
How You'll Work.
Team & Collaboration
Demonstrate teamwork and collaboration; Foster positive working relationships across the resort; Act as a trusted liaison between departments; Communicating clearly and promptly to support seamless daily operations
Communication Scope
Exceptional communication skills; Fluency in spoken and written English; Confident and professional telephone presence; Ability to communicate clearly and graciously
Applying for this Core Agent role?
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