Four Seasons
Hospitality
CoreAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Core Agent at Four Seasons. Skills: Guest service, Communication, Problem resolution. Serve as a welcoming and knowledgeable first point of contact for guests. Manage inbound communications with warmth, efficiency, and professionalism”
What You'll Achieve.
Uphold the highest standards of Forbes‑ and LQA‑driven service; Contributing meaningfully to a memorable and effortless guest journey; Delivering exceptional, personalized service; Creating meaningful guest experiences; Upholding our service standards
Industry & Context.
Resolve concerns with discretion and care; Respond appropriately and calmly to urgent situations
Legal authorization to work in Canada, Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
What They're Looking For.
Must Have
Minimum of one to two years’ experience in a hotel or guest-focused service environment, Legal authorization to work in Canada, Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
Nice to Have
Previous experience with Opera PMS
What You'll Do.
Serve as a welcoming and knowledgeable first point of contact for guests
Manage inbound communications with warmth
Engage with guests across multiple platforms
and gracious responses
Anticipate guest needs
Accommodate special requests
Resolve concerns with discretion and care
Maintain awareness of VIPs
Support personalized moments through guest recognition
Maintain accurate guest profiles
Review upcoming arrivals and group information
Communicate and action key details
Act as a liaison between departments
Communicate clearly and promptly to support seamless daily operations
Remain informed of resort activities
and service priorities
Respond appropriately and calmly to urgent situations
Support guest and colleague safety
How You'll Work.
Team & Collaboration
Demonstrate teamwork and collaboration; Foster positive working relationships across the resort; Act as a trusted liaison between departments; Communicating clearly and promptly to support seamless daily operations
Communication Scope
Exceptional communication skills; Fluency in spoken and written English; Confident and professional telephone presence; Ability to communicate clearly and graciously
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comf
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