Castlery
E-Commerce
Coordinator,USLogisticsOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Coordinator, US Logistics Operations at Castlery. Skills: Logistics operations, Customer experience, Process improvement. Own returns process. Own replacement process”
What You'll Achieve.
Ensure timely resolution; Deliver positive customer experience; Enhance processes; Enhance scalability; Enhance operational effectiveness; Improve operational efficiency; Improve service levels; Improve cost performance
Industry & Context.
Problem-solving; Analytical capabilities; Root cause analysis
Night shifts, 9pm to 6am MYT
What They're Looking For.
Must Have
Bachelor's degree, 2-3 years experience, Command of English, Excellent communication skills, High attention to detail, Problem-solving capabilities, Analytical capabilities, Customer-centric mindset, Manage multiple priorities, Collaborate effectively
Nice to Have
Diploma holders with relevant experience
What You'll Do.
Own replacement process
Manage return inquiries
Coordinate cross-functionally
Analyse transportation data
Analyse delivery data
Maintain accurate records
Support improvement initiatives
How You'll Work.
Team & Collaboration
Customer Experience team; Warehouse team; Inventory team; Logistics teams; Cross-functional stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT). What you'll be doing: Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution. Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience. Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations. Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance. Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness. What you need to succeed: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply) 2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes. Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail. Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effect
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