Cleveland Clinic Health System
healthcare
CoordinatorSpecialUnitSurgery-ColorectalSurgery
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Coordinator Special Unit Surgery - Colorectal Surgery at Cleveland Clinic Health System. Skills: patient registration, patient billing, insurance processing, appointment/scheduling, customer service. responsible for all scheduled and unscheduled procedures, admissions and/or appointments. Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data”
What You'll Achieve.
Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data; Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.)
Industry & Context.
Requires frequent standing, walking and sitting for extended periods of time, Lifting and carrying up to 25 lbs, Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital, Normal or corrected vision, Follows standard precautions using personal protective equipment as required, Required to comply with influenza prevention program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption
What They're Looking For.
Must Have
2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience, Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access, Knowledge of Microsoft Word and Excel applications, Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software
Nice to Have
In-depth knowledge of medical terminology and/or CPT/ICD coding, EPIC experience
What You'll Do.
responsible for all scheduled and unscheduled procedures
admissions and/or appointments
Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data
Validate patient physician information and ensure accurate collection
Identify patients in need of financial counseling to ensure appropriate payment of services
and physician specialty
Coordinate services and provide special instructions as requested by patients
internal physicians and referring physicians
Perform scheduling both intra- and inter-departmentally as requested by physician orders
Receive orders and processes as indicated by provider and schedules according to protocol
Ensure accuracy of all data including appropriate CPT coding and case information (side
Serve as liaison with admitting office regarding hospital reservations
update admission information and cancel reservations
Act as a resource to all department personnel (surgeons
etc.) on daily activity
Communicate with patients and their families to provide detailed instructions
and resources available
How You'll Work.
Team & Collaboration
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity; Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians
Communication Scope
Communicate with patients and their families to provide detailed instructions, directions, and resources available
Full Job Description
## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and ****The Power of Every One.**** ### Job Title Coordinator Special Unit Surgery - Colorectal Surgery ### Location Cleveland ### Facility Cleveland Clinic Main Campus ### Department DDSI Administration-Digestive Disease Institute ### Job Code B16014 ### Shift Days ### Schedule 8:00am-5:00pm ### Job Summary ### Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this position works 8:00am to 5:00pm with no holiday, weekend or evening requirements.** A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensure accurate collection. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Triage appointments, based on diagnosis, patient
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