Mercy Health
CoordinatorLabDistribution
“Coordinator Lab Distribution at Mercy Health. Skills: Process Management, Cross-functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Coordinate courier routes by scheduling and dispatching courier assignments. Respond to phone requests for pickup and delivery”
What You'll Achieve.
meeting productivity, accuracy, and customer service goals
Industry & Context.
Problem Solving
May be exposed to physical altercations and verbal abuse, May be exposed to adverse weather cold, hot, dust, wind, etc., May be exposed to high noise levels and bright lights, May be exposed to limited hazardous substances or body fluids, May be exposed to human blood and other potentially infectious materials, May have periods of constant interruptions, General office environment, Required to car travel to off-site locations, occasionally in adverse weather conditions, Long-distance or air travel as needed- not to exceed 10% travel, Prolonged periods of working alone, Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control., Lifting/Carrying (0-50 lbs. ) 1-33%, Lifting/Carrying (50-100 lbs. ) 1-33%, Push/Pull (0-50 lbs. ) 1-33%, Push/Pull (50-100 lbs. ) 1-33%, Stoop/Kneel 34-66%, Balance 34-66%, Bending 34-66%, Sitting 34-66%, Walking 34-66%, Standing 1-33%, Manual dexterity (eye/hand coordination), Perform shift work, Maneuver weight of patients, Hear alarms/telephone/audio recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near, Depth perception, Use of latex products, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Gaseous risk exposure
What They're Looking For.
Must Have
High School/GED
Nice to Have
Associates, 5 years related work experience as a courier, Experience with laboratory inventory, supply distribution, and/or laboratory specimen tracking, Leadership experience in courier services
What You'll Do.
Coordinate courier routes by scheduling and dispatching courier assignments
Respond to phone requests for pickup and delivery
Serve as liaison between couriers and Lab Supervisors
Coordinate operation of courier services with contract vendor
Maintain accuracy of all delivery manifests
Ensure timely and efficient delivery of all orders
Prepare customer orders for shipment
Maintain stock items ordered by customers
Serve as primary dispatcher for on-demand requests
Communicate with couriers to meet service demands
Communicate client concerns
Coach and train new and existing couriers
Administer laboratory protocol for drivers
Work with outside courier service to incorporate requests
Supervise outside courier route schedules
Reconcile vendor invoices for courier charges
Evaluate cost-saving opportunities
How You'll Work.
Team & Collaboration
Serve as the liaison between the couriers and Lab Supervisors or Managers.; Coordinates the operation of the courier services with the contract vendor; Works with outside courier service to determine if request can be incorporated on an existing route.; Supervises outside courier route schedules to improve efficiencies for existing and new laboratory accounts and reduce costs.
Communication Scope
Verbal and Written Communication
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