Coordinator,ClinicalClientServices

## Accountabilities Serve as the primary point of contact for managing and acknowledging high-volume client email communications in a timely and professional manner. Track, document, and follow up on client requests, ensuring all deliverables and actions are completed accurately and within deadlines. Coordinate closely with Strategic Advisors to maintain strong client relationships and support ongoing operational needs. Provide updates to internal and external stakeholders regarding issue resolution progress and service delivery status. Monitor operational data and generate reports to identify discrepancies, trends, and opportunities for process improvement. Support client concerns by documenting issues and escalating them appropriately to leadership teams. Translate client needs into clear business requirements for internal analytics and development teams. Assist with training materials, client documentation, and system guides to support onboarding and ongoing client education. Support special projects and contribute to process optimization initiatives across client service operations. Maintain compliance with HIPAA/HITECH standards and ensure confidentiality in all client interactions. Requirements: High school diploma or equivalent required; bachelor’s degree preferred. 1+ years of experience in client services, customer support, or a related operational role. Strong communication skills, both written and verbal, with the ability to manage professional client interactions across multiple channels. Excellent organizational and time management skills with the ability to handle multiple priorities in a high-volume environment. Experience with tools such as Salesforce, EMR systems, MS Outlook, Word, and Excel is preferred. Strong attention to detail and ability to accurately track deliverables and follow-up actions. Ability to work independently while contributing effectively to a collaborative team environment. Strong critical thinking and problem-solving skills wit