Guidepoint
Coordinator,ClientService
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optimal for Entry candidates.
“Coordinator, Client Service at Guidepoint. Skills: Client Service, Administration, Scheduling. Oversee administration within client service team. Book client consultations”
What You'll Achieve.
Deliver excellent results for clients
What They're Looking For.
Must Have
College degree, 1-3 years of previous work experience dealing in a high-call volume environment, Administrative and/or client service experience, Attention to detail, Excellent follow-up skills, Excellent aptitude for developing systems of organization, Excellent time management skills, Able to multitask, Effective organizational skills, Persuasion and influencing skills, Clear and professional communication with managers, Ability to work as part of an international team and independently, Excellent sense of urgency and responsiveness, Fluency in English
What You'll Do.
Oversee administration within client service team
Book client consultations
Track projects for the team
Schedule bulk telephone consultations
Manage multiple client organization requests
Respond within a timely manner
Coordinate with advisors and clients
Confirm telephone consultations
Leave messages and follow up with Advisors
Expedite scheduling projects
Maintain updated status of client telephone consultations
Qualify Advisors via questionnaire
Confirm advisor appropriateness for consultations
Follow multiple work streams
Organize client requests
Track progress on projects
Ongoing communication with experts
Confirm expert availability
Manage follow-up questions
Manage clarifications
Assist with ad-hoc requests
How You'll Work.
Team & Collaboration
Work with product team; Work with Project Managers; Work with other team members across Athens; Work as part of an international team
Communication Scope
Clear and professional communication with managers; Communication skills
Process & Methodology
Project management skills
Full Job Description
Overview: The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint’s success. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts. This is a hybrid position out of our Athens office. Interview Process: Meet your Guidepoint Recruiter! Initial Candidate Screen Meet the Guidepoint Team! Hiring Manager Interview Interview Process Outcome Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What You Will Own: Responsible for scheduling bulk telephone consultations for client service teams Manage multiple client organization requests and respond within a timely manner Coordinate with advisors and clients to confirm telephone consultations Leave messages and follow up with Advisors to expedite scheduling projects Maintain an updated status of client telephone consultations Qualify Advisors via questionnaire to confirm if they are appropriate for consultations Follow multiple work streams to help Project Managers and other team members across Athens to organize client requests and track progress on projects Ongoing communication with experts to confirm availability Managing follow-up questions and clarifications Assist with ad-hoc requests Experience You Will Bring: College degree
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