Manulife
Coordinator,BehaviouralInsurance
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“Coordinator, Behavioural Insurance at Manulife. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support the delivery of Manulife Vitality and behavioural insurance initiatives through coordination, organization, and execution support across multiple workstreams. handling tracking, documentation, reporting preparation, and day‑to‑day coordination”
What You'll Achieve.
deliver impactful behavioral and wellness programs for customers; drive the success of the business; drive results
Industry & Context.
Skilled problem-solver; analytic skills; ability to quickly synthesize large volumes of information
What They're Looking For.
Must Have
3-5 years’ experience in business analysis/requirements development supporting small to medium initiatives/projects, University Degree in Finance or Business, Knowledge of testing procedures, case development and expected results, Ability to be flexible and adaptable, handle multiple demands and competing priorities, and meet deadlines, Demonstrated excellence in customer service, High degree of professionalism and initiative, The desire to learn new things and perform activities across multiple roles to drive the success of the business, interpersonal skills with the ability to influence across multiple levels and effectively interface with internal and external partners to drive results, Skilled problem-solver and decision-maker, 1-3+ years of investment or relevant business experience, preferably in investment operations or investment research, analytic skills and an ability to quickly synthesize large volumes of information, written and verbal communication skills, Ability of work independently and on multiple projects simultaneously
Nice to Have
Agile Experience – Proficiency in drafting user stories with clear solution criteria
What You'll Do.
support the delivery of Manulife Vitality and behavioural insurance initiatives through coordination
and execution support across multiple workstreams
reporting preparation
and day‑to‑day coordination
Provide coordination and execution support for program and project activities
including initiative planning
and post‑delivery follow‑ups
and status artifacts to support effective program management and governance
Support business case development
and planning activities by gathering inputs
and maintaining version control
Assist with annual planning
and prioritization activities by coordinating timelines
and tracking deliverables
Support governance and risk activities by maintaining logs
and documentation related to risks
Compile inputs and maintain reporting tools and dashboards to support program progress reporting and leadership updates
Coordinate administrative and operational tasks
including document management
and partner coordination
Serve as a first point of intake for member or partner inquiries as required
ensuring items are documented and routed to the appropriate owner
How You'll Work.
Team & Collaboration
cross-functional coordination; interface with internal and external partners
Communication Scope
written and verbal communication skills
Process & Methodology
program management, governance, implementation activities, initiative planning, execution tracking, launch readiness, post-delivery follow-ups, maintain schedules, action logs, dependency trackers, status artifacts, business case development, strategy materials, planning activities, annual planning, road-mapping, prioritization activities, coordinating timelines, consolidating inputs, tracking deliverables, governance and risk activities, maintaining logs, trackers, documentation related to risks, issues, dependencies, and controls, program progress reporting, leadership updates, work on multiple projects simultaneously
Full Job Description
This role provides an opportunity to support the delivery of Manulife Vitality and behavioural insurance initiatives through strong coordination, organization, and execution support across multiple workstreams. The Coordinator, Behavioural Insurance plays a key role in enabling strategy, program management, governance, and implementation activities by handling tracking, documentation, reporting preparation, and day‑to‑day coordination. By providing reliable support and ensuring work is well organized and visible, this role contributes to Manulife’s mission to deliver impactful behavioral and wellness programs for customers. The role offers broad exposure across business, technology, and vendor partners and the opportunity to build experience in program delivery and governance within a complex environment. **Position Responsibilities:** * Provide coordination and execution support for program and project activities, including initiative planning, execution tracking, UAT preparation, launch readiness, and post‑delivery follow‑ups. * Maintain schedules, action logs, dependency trackers, documentation, and status artifacts to support effective program management and governance. * Support business case development, strategy materials, and planning activities by gathering inputs, organizing content, and maintaining version control. * Assist with annual planning, road‑mapping, and prioritization activities by coordinating timelines, consolidating inputs, and tracking deliverables. * Support governance and risk activities by maintaining logs, trackers, and documentation related to risks, issues, dependencies, and controls. * Compile inputs and maintain reporting tools and dashboards to support program progress reporting and leadership updates. * Coordinate administrative and operational tasks, including document management, meeting logistics, list maintenance, and partner coordination. * Serve as a first point of intake for member or partner inquiries as required, ensuring
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