Comcast Business
Technology
Coordinator3,TechnicalProductSalesSupport
“Coordinator 3, Technical Product Sales Support at Comcast Business. Analyze customer feedback for NPS elevation. Establish connections with new customers for billing reviews”
What You'll Achieve.
Enhancing the customer journey; Driving satisfaction through collaboration; Expert consultation; Net Promoter System (NPS) elevation; Drive actionable insights and service improvements; Uphold high standards of customer satisfaction; Preserve account accuracy and foster customer trust; Drive results and growth.
Industry & Context.
Identifies process gaps through data analysis; Lead resolution of complex billing discrepancies
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
High School Diploma / GED (Required)
What You'll Do.
Analyze customer feedback for NPS elevation
Establish connections with new customers for billing reviews
Run trend analyses and reports for business process gaps
Perform supervisory duties as assigned
Support strategic customer engagement for insights
Ensure detailed account reconciliation across systems
Offer specialized product and service consultations
Lead resolution of complex billing discrepancies
consistent and punctual attendance
Work nights and weekends
variable schedule(s) and overtime
How You'll Work.
Team & Collaboration
Win as a team make big things happen by working together and being open to new ideas.; Support a culture of inclusion in how you work and lead.
Process & Methodology
Overseeing project execution
Applying for this Coordinator 3, Technical Product Sales Support role?
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