Remote Talent LATAM
Education
Coordinador/adeAtenciónalCliente
“Coordinador/a de Atención al Cliente at Remote Talent LATAM. Skills: Customer service leadership, Written communication, AI agent optimization. Supervise customer service operation across all written channels. Lead, develop, and track customer service team”
What You'll Achieve.
Ensure quality and response times; Ensure customer experience; Achieve high-impact results; Scale without losing closeness or quality
Industry & Context.
Analytical thinking; Identify patterns and improvement opportunities; Solution orientation
Must reside in Latin American countries (LATAM)
What They're Looking For.
Must Have
3+ years of experience in customer service, support, or community management, 1+ year leading customer service or sales teams, Excellent written communication (empathy, clarity, and closeness), Experience working with metrics and customer service indicators, Analytical thinking to identify patterns and improvement opportunities, Experience creating SOPs, guides, and operational documentation, High organization, proactivity, and solution orientation
Nice to Have
Experience in high-volume environments (launches, info-products, online education), Experience with tools like ManyChat, ClickUp, or similar, Experience working with automations or AI agents, Knowledge of platforms like ChatGPT, Claude, Voiceflow, or similar, Experience in Customer Success or customer retention
What You'll Do.
Supervise customer service operation across all written channels
and track customer service team
Coordinate with external agencies during high-volume launches
Audit conversations for tone
and optimize AI agents
Create and maintain SOPs
and opportunities from conversations
Intervene in complex or escalated cases
Monitor key metrics and make data-driven decisions
How You'll Work.
Team & Collaboration
Coordinate internal and external teams; Collaborate with technical team on AI agents
Communication Scope
Excellent written communication
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