Insomnia Cookies
In-Store
CookieCrew
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cookie Crew at Insomnia Cookies. Greet guests promptly. Take customer orders”
Industry & Context.
Must be able to work nights, Must be able to work weekends, Must be able to work holidays
What They're Looking For.
Must Have
Must be 18 years or older, Legally eligible to work in the United States
Nice to Have
Prior experience in customer service
What You'll Do.
Greet guests promptly
Help customers understand menu items
Answer clarifying questions
Repeat orders for accuracy
Give customers a warm experience
Bake cookies to perfection
Package delivery orders
Send out delivery orders
Handle cash accurately
Handle payments accurately
Full Job Description
## Description As a member of the Cookie Crew at our Auburn store located at 181 N. College Street Auburn, AL 36830, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well! ## SOME OF OUR SWEET PERKS Flexible part-time work schedules Free cookies & Employee Discount Paid Time Off Pet insurance for your furry loved ones Excellent training Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment ## WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW? Promptly greet guests entering the store and take their orders according to procedure Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy Give each customer a warm experience with a smile in person & over the phone Bake our delicious cookies to perfection & a scoop of ice cream Ensure fast, warm, and correct delivery orders are packaged and sent out Handle cash and payments accurately and have no shortages or overages Cleaning, sanitizing, and maintaining the bakery ## DESIRED SKILLS/EXPERIENCE Prior experience in a customer service focused role - preferred Personable, genuine, outgoing demeanor Ambitious nature Great communication and organizational skills Must be 18 years or older to be employed Must be able to work nights, weekends and holidays Legally eligible to work in the United States ## Additional Information About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet
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