Flagler Health
Healthcare
COO,RCM
“COO, RCM at Flagler Health. Skills: RCM operations, Operational excellence, Team scaling. Lead and scale India RCM organization. Build scalable delivery infrastructure”
What You'll Achieve.
High quality and SLA performance; Operational health and financial outcomes; Revenue realization; Collections efficiency; Denial reduction; Customer retention outcomes; Margin improvement; Strategic account growth; Operational consistency; Compliance readiness; Scalability; Operational efficiency
Industry & Context.
Root cause analysis; Process optimization
Live in Ahmedabad
What They're Looking For.
Must Have
10+ years healthcare operations experience, Significant experience managing India-based teams, Experience managing 100+ employees, Operational and analytical foundation, Experience with automation tools, Experience working with U.S. leadership
Nice to Have
Experience in MsK preferred, Experience in high-growth environments preferred
What You'll Do.
Lead and scale India RCM organization
Build scalable delivery infrastructure
and lead organization
Establish performance standards
Drive employee engagement
Establish data-driven operating rhythm
Develop dashboards and performance systems
Identify opportunities to improve efficiency
Increase collections performance
Implement AI-enabled workflows
Implement automation tools
Implement operational infrastructure improvements
Serve as operational bridge
Ensure alignment across teams
Own operational performance
Support client implementations
Support operational forecasting
Support margin improvement
Support strategic account growth
Ensure operations comply with regulations
Establish QA and audit processes
Manage relationships with vendors
Evaluate and implement tools
Provide regular updates to leadership
Develop operating models
Develop long-term scaling plans
How You'll Work.
Team & Collaboration
Cross-functional alignment; Collaboration with U.S. leadership; Collaboration with Product teams; Collaboration with Finance teams; Collaboration with clinical operations
Communication Scope
Executive reporting; Strategic plans
Process & Methodology
Workforce planning, Capacity management
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