COO

**Paired **is a** global staffing and recruiting agency** that specializes in pairing remote work with top-tier talent! We are **dedicated **to **connecting talented individuals** with** remarkable companies** in need of their skills. Our goal is to create fulfilling job **opportunities for professionals around the world**. **Our client:** A DTC brand running at roughly $70M annual run rate in the home & comfort niche, with a primary focus on the US market. They’re looking for a true operator to take ownership of our entire operation and become the right hand to the founders. **The Role** This is a hands-on COO role, not a strategy-deck role. We need an operator who takes full ownership across all teams, makes sure things actually get done, holds people accountable, and rolls up their sleeves to do it themselves when needed. You’ll report directly to the CEO and co-founder, take operations off their plate piece by piece, and grow into full company-wide operational ownership. The goal is simple: the founders focus on vision, brand, and growth, while you make sure the entire machine runs smoothly end to end. **What You’ll Own** * Supply Chain & Sourcing — Supplier relationships and negotiations, COGS optimization, lead times, inventory planning, demand forecasting, reducing single-supplier dependency. * Product Operations — Driving new product development speed and quality, ensuring compliance (labels, washing tags, legal requirements), feeding return and customer data into product improvement. * Fulfillment & Logistics — Delivery performance, 3PL and warehouse management across regions, shipping cost control, Q4 peak planning. * Customer Experience — Support operations, CSAT, returns, refunds, chargeback and dispute handling. * Finance & Data — P&L oversight, SKU-level profitability, cash flow visibility, working with accountants, building operational reporting. * Systems & Automation — Tool consolidation, workflow automation, SOPs, AI-driven process optimization. *