Miratech
IT services and consulting
ConversationalDesigner
Neural analysis suggests this role is
optimal for mid candidates.
“Conversational Designer at Miratech. Skills: Conversational Design, Google Dialogflow CX/ES, NLP/NLU concepts. Design and develop conversational flows. Create intents, entities, utterances, contexts”
What You'll Achieve.
Exceeding our scope, schedule, and/or budget objectives; Enhance their business; Improve conversation flows based on customer interactions
Industry & Context.
Analytical; Problem-solving abilities
What They're Looking For.
Must Have
5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX, Hands-on experience with Dialogflow CX/ES and Google CCAI, understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows, Experience designing conversational experiences for IVR, voice bots, or chatbots, Excellent writing, communication, and interaction design skills, Ability to translate complex business processes into simple conversational experiences, analytical and problem-solving abilities
Nice to Have
Experience with IVR modernization or IVR-to-bot migration programs, Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms, Exposure to prompt engineering and generative AI conversational experiences, Experience working with contact center operations and customer support workflows, Understanding of conversational analytics and bot performance optimization, Familiarity with Agile methodologies and collaboration tools
What You'll Do.
Design and develop conversational flows
Optimize bot performance
Design fallback handling
Integrate conversational platforms with APIs
Maintain conversational design documentation
Support multilingual and omnichannel experiences
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders; Collaborate with developers; Collaborate with UX teams
Communication Scope
Excellent writing; Communication; Interaction design skills
Full Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels. Responsibilities * Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. * Create intents, entities, utterances, contexts, and dialogue management strategies. * Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. * Optimize bot performance through continuous training, testing, and analytics review. * Design fallback handling, error recovery flows, and escalation journeys to live agents. * Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. * Conduct user testing and improve conversation flows based on customer interactions. * Maintain conversational design documentation and best practices. * Support
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