Qantas Group
Airlines/Aviation
ConversationDesigner
“Conversation Designer at Qantas Group. Skills: Conversation Design, Voice User Interface design, User-centred design principles. Turn draft conversational requirements into content. Ensure conversations leverage consistent brand voice”
What You'll Achieve.
Deliver faster, more adaptive solutions that prioritise customer value; Advance the way we craft the best conversational content possible; Achieve scalable, user-centric solutions that align business objectives; Continuously improve conversational experiences; Elevate conversational AI across the organisation; Achieve repeatable, high-quality design collateral and outcomes; Increase bot containment; Simplify agent processes
Industry & Context.
Transform complex customer and operational challenges into scalable, user-centric solutions; Addressing systemic service challenges; Navigating ambiguity, identifying and shaping challenges
Right to work in Australia / New Zealand without restriction or sponsorship
What They're Looking For.
Must Have
Proven experience delivering high-quality content in the Conversation AI space, Portfolio or examples of work demonstrating Conversation Design and or Voice User Interface design, and understanding of user-centred design principles, Experience collaborating with developers, solution architects, and the Design System team to implement scalable, user-centric design solutions, Ability to facilitate co-creation workshops, map end-to-end journeys, and influence product direction by addressing systemic service challenges, written and verbal communication skills, including stakeholder management skills, Ability to navigate ambiguity, identifying and shaping customer and operational challenges into clear, product-driven opportunities
Nice to Have
Experience in the use of GenAI in the Conversational AI space would be well regarded
What You'll Do.
Turn draft conversational requirements into content
Ensure conversations leverage consistent brand voice
Support discovery of business requirements
Apply conversation design best practices
Drive and uplift design systems
Analyse customer data and business requirements
Identify new opportunities to increase bot containment
Communicate and specify design concepts
Adhere to accessibility standards
How You'll Work.
Team & Collaboration
Collaborate with designers, product owners, business analysts, SMEs; Work closely with stakeholders and team from discovery through deployment; Collaborate with developers, solution architects, and Design System team
Communication Scope
Written communication skills; Verbal communication skills; Stakeholder management skills
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