Johnson Controls

ControlsTechnicalTrainingTeamLeader

$0–0k Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Controls Technical Training Team Leader at Johnson Controls. Skills: Training curriculum development, Team leadership, Operational oversight. Oversee day-to-day activities of field technician team. Plan monthly technician routes”

What You'll Achieve.

Ensure profitability, safety, and client satisfaction; Maintain customer satisfaction while balancing financial goals; Ensure serviced account portfolios achieve growth; Maintain proper profit levels; Deliver customer satisfaction; Ensure contractual obligations are fulfilled; Customer satisfaction; Execution of key initiatives; Development and maintenance of business plans; Service account management

Industry & Context.

Problems you'll solve

Analyze team performance and recommends changes; Analyze operational processes and provide recommendations for improvement

What They're Looking For.

Must Have

Five (5) years of progressive operational experience in HVAC services, Three (3) years of experience in management role with responsibility for the productivity and development of others, Johnson Controls Metasys experience

Nice to Have

Bachelor’s degree in engineering or business or equivalent working experience, Eight (8) years’ experience in an operational HVAC role with leadership responsibilities, Six Sigma Green Belt

What You'll Do.

Oversee day-to-day activities of field technician team

Plan monthly technician routes

Analyze team performance

Recommend changes for profitability

Maintain customer satisfaction

Balance financial goals

Ensure safety compliance

Develop training curriculum for customers and internal team members

Deliver engaging courses

Supervise and provide leadership for assigned teams

Ensure developmental plans are in place

Lead execution efforts of assigned business

Ensure consistency of delivery systems

Monitor and supervise business plans

Coordinate team's work with sales

Raise potential market opportunities

Ensure serviced account portfolios achieve growth

Maintain proper profit levels

Deliver customer satisfaction

Recommend and support staffing requirements

Serve as communication channel for standard process strategies

Implement plans for compliance

Monitor standards for HVAC operations

Audit effectiveness of operations

Make changes to improve performance

Ensure contractual obligations are fulfilled

Drive service and installation operational review meetings

Review bids and estimates for accuracy

Manage workforce deployment

Manage overall resource allocation

Analyze operational processes

Provide recommendations for improvement

Implement managerial responsibilities

Prepare and deliver clear performance expectations

Prepare performance reviews

Prepare development plans

Ensure consistent coaching

Conduct monthly one-on-ones

Conduct operational and financial reviews

Work with team leaders for workforce levels

Work with team leaders for skillsets

Perform other duties related to customer satisfaction

Perform other duties related to execution of key initiatives

Perform other duties related to development of business plans

Perform other duties related to maintenance of business plans

Perform other duties related to service account management

How You'll Work.

Team & Collaboration

Coordinate the team’s work with sales; Serve as a communication channel to share standard process strategies and results; Work with team leaders to ensure appropriate workforce levels and skillsets

Communication Scope

Prepare and deliver clear performance expectations; Prepare performance reviews; Prepare development plans; Ensure consistent coaching; Conduct monthly one-on-ones; Conduct operational and financial reviews; Serve as a communication channel to share standard process strategies and results

Process & Methodology

Monitor and supervise business plans, Drive service and installation operational review meetings

Full Job Description

**Build your best future with the Johnson Controls team!** As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! **What we offer** * Competitive base salary and a comprehensive bonus program. * Paid vacation, holidays, and sick leave * Comprehensive benefits package including pension, medical, dental, and vision care - Available day one. * Extensive product and on the job/cross training opportunities * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Providing Scheduling and management support. * JCI Employee discount programs (The Loop by Perk Spot) **What you do** Under general supervision oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance. How will you do it * Develop training curriculum for customers and internal team members, and deliver engaging courses to support learning and performance. * Supervise and provide leadership for assigned teams. Ensure developmental plans are in place. * Lead the execution efforts of assigned business. Ensure consistency of delivery systems. Monitor and sup

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