BEUMER Group
intralogistics
ControlsEngineerII,CustomerSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Controls Engineer II, Customer Support at BEUMER Group. Skills: machine control systems troubleshooting, PLC programming, electrical schematics interpretation, system-level issue resolution. Understand customer operational needs and translate them into effective control system solutions for existing installations. Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code”
What You'll Achieve.
ensuring system reliability, performance, and customer satisfaction
Industry & Context.
problem-solving skills with a focus on root cause analysis and long-term solutions; Ability to evaluate and resolve controls-related issues independently
Willingness and ability to travel to customer sites as needed (typically up to 25%)
What They're Looking For.
Must Have
Minimum 5 years of relevant experience in controls engineering, preferably within service or support environments, Advanced machine control concepts and troubleshooting methodologies, understanding of PLC programming, especially Siemens (TIA Portal), Ability to read and interpret electrical schematics and system documentation, Ability to evaluate and resolve controls-related issues independently in time-sensitive environments, problem-solving skills with a focus on root cause analysis and long-term solutions, Ability to quickly adapt to new control platforms and evolving technologies, Experience using computer-based tools for diagnostics, programming, and service tracking, collaboration skills with cross-functional teams and customer stakeholders, Ability to manage multiple priorities in a fast-paced, customer-focused environment, Excellent time management and attention to detail, verbal and written communication skills, Customer-focused mindset with a commitment to service excellence, Professional, positive, and proactive attitude
Nice to Have
Experience with Allen-Bradley PLCs is a plus
What You'll Do.
Understand customer operational needs and translate them into effective control system solutions for existing installations
and enhance machine control systems for BEUMER sorters using standard BEUMER control code
Diagnose and resolve PLC
and system-level issues in live operational environments
Support service activities including corrective maintenance
preventive maintenance
and system optimization
Interpret electrical design drawings and specifications to support troubleshooting and modifications
Collaborate with Electrical Engineering to support I/O network troubleshooting
and system improvements
Partner with software developers and cross-functional teams to resolve system issues and implement enhancements
Participate in system testing
and updates both remotely and on-site
Prepare and maintain accurate service documentation
including as-built updates and change logs
Support on-site service activities
including commissioning support
Assist in lifecycle support initiatives
including modernization and continuous improvement efforts
Provide technical support and guidance to Field Service Technicians and customers as needed
Contribute to root cause analysis efforts and implement corrective actions to prevent recurrence
May be assigned to special projects or other duties as required
How You'll Work.
Team & Collaboration
working closely with Service, Engineering, and Customer teams; Collaborate with Electrical Engineering; Partner with software developers and cross-functional teams; collaboration skills with cross-functional teams and customer stakeholders
Communication Scope
communication skills; verbal and written communication skills
Process & Methodology
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Full Job Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! General Responsibility This position is a hands-on role requiring strong technical, organizational, and communication skills, focused on supporting BEUMER’s installed systems within the Customer Support division. The Controls Engineer II applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems—primarily within baggage handling and sortation environments. This role plays a key part in ensuring system reliability, performance, and customer satisfaction by working closely with Service, Engineering, and Customer teams to support ongoing operations, upgrades, and modernization initiatives. Responsibilities: • Understand customer operational needs and translate them into effective control system solutions for existing installations. • Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code. • Diagnose and resolve PLC, controls, and system-level issues in live operational environments. • Support service activities including corrective maintenance, preventive maintenance, and system optimization. • Interpret electrical design drawings and specifications to support troubleshooting and modifications. • Collaborate with Electrical Engineering to support I/O network troubleshooting, updates, and system improvements. • Partner with software developers and cross-functional teams to resolve system issues and implement enhancements. • Participate in system testing, validation, and updates both remotely and on-site. • Prepare and maintain accurat
Applying for this Controls Engineer II, Customer Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about BEUMER Group?
Real rants from real employees. Read before you apply.