ControllingOperationsGBUServiceManager-SK/ANZ

**Job Title: Controlling Operations GBU Service Manager - SK/ANZ** **Location: Barangaroo, Sydney, Australia** **Job Type: Fixed-Term (12 Months)** **Job Summary:** The South Korea / ANZ (MCO) GBU Service Management (SM) position is part of the MCO/Region FinOps leadership team and the country Finance SLT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. The GBU SM oversees compliance towards Finance Operations service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target end state and will be monitoring for service quality. Beside oversight of Quality assurance, customer relationship management and stakeholder communication, a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing, by mutualizing process resources to provide transversal and geography agnostic support. The incumbent will be a leader with the ability to influence local stakeholders and bring different strategic views together. **Main responsibilities:** * Guide and monitor local & MCO implementation plans within agreed timelines and coordinate the transformation with his/her peers reporting to the Head of GBU/CF Service Management * Enabling successful change with the organization * Accountable for E2E FinOps Quality Assurance by monitoring and overseeing service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses: * Monitoring changes delivered and performance of the FinOps services. * Communicating KPIs (defined by GPL) * Un