Care Access
ControlTowerSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Control Tower Specialist at Care Access. Skills: Asset monitoring, Issue resolution, Cross-functional coordination. Monitor and track real-time statuses of all deployed assets. Respond promptly to system-generated alerts”
What You'll Achieve.
Enhancing operational efficiency; System reliability; Stakeholder coordination; Quick and efficient resolutions; Comprehensive records for audit and compliance purposes; Verify accuracy, update statuses, and maintain data integrity; Refine Control Tower processes; Optimize performance; Enhance operational efficiency and reliability; Ensure seamless collaboration and efficient issue resolution
Industry & Context.
Issue resolution; Troubleshooting steps; Analyze operational data to identify patterns, trends, or recurring challenges; Developing recommendations and action plans
Less than 15% travel requirements, Occasional planned travel may be required, Sitting-75%, Lifting-4% Up to 25lbs Overhead, Driving-1%, Ability to use keyboards and other computer equipment
What They're Looking For.
Must Have
Minimum 2 years in logistics coordination, central monitoring, dispatch, or similar technical operations role, Exceptional attention to detail, Documentation accuracy, Communication and interpersonal skills, Demonstrated ability to manage multiple priorities, Remain composed in dynamic environments, Technical proficiency with monitoring platforms, Data systems proficiency, Basic diagnostic tools proficiency, Organized, Proactive, Adaptable, Time management capabilities
Nice to Have
Associate degree, Prior experience in emergency communication centers, Prior experience in clinical trial logistics, Familiarity with dispatching, Familiarity with telemetry, Familiarity with centralized operations systems
What You'll Do.
Monitor and track real-time statuses of all deployed assets
Respond promptly to system-generated alerts
Coordinate with MSV specialists
Document all incidents
troubleshooting steps
Conduct report consolidation and routine audits
maintain data integrity
and proactive communication
Oversee asset calibration schedules
Report deviations or anomalies for corrective action
Assist with additional projects
Analyze operational data to identify patterns
Develop recommendations and action plans
Maintain and strengthen relationships with field personnel
How You'll Work.
Team & Collaboration
Coordinate directly with MSV specialists, site staff, logistics teams, and internal stakeholders; Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership; Maintain and strengthen relationships with field personnel, MSV specialists, and cross-functional teams to ensure seamless collaboration
Communication Scope
Service-minded communication; Clarity with cross department communication during high-pressure events; Clear, concise, and proactive communication
Full Job Description
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes A Difference Care Access is seeking a detail-oriented and agile Control Tower Specialist to support our nationwide asset monitoring and issue resolution infrastructure. This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials. The ideal candidate brings strong situational awareness, operational composure, and service-minded communication to ensure smooth functioning and responsiveness across field and internal teams. This position is pivotal in enhancing operational efficiency, system reliability, and stakeholder coordination. How You'll Make An Impact Monitor and track real-time statuses of all deployed assets, including vehicles, refrigeration units, medical equipment, and environmental control systems (E-Control) across multiple platfo
Applying for this Control Tower Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Care Access?
Real rants from real employees. Read before you apply.