ControlTowerAssociate

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in India Role Description: We are looking for an energetic associate to help us continue to support our Merchants as well Ops team. Our fulfillment centers process thousands of orders a day for thousands of small to medium sized ecommerce merchants. This role reports to Senior Manager, Control Tower. The Associate, Merchant Operations serves as an entry-level support resource within the merchant ops team, focusing on foundational case management and ticket handling across Jira and Salesforce under the guidance of senior team members and leads. This role supports day-to-day merchant and operational communications, assists in managing ticket queues in Jira for operational support, and helps ensure timely responses to merchant inquiries in alignment with established SOPs and SLA expectations. The Associate, Merchant Operations is committed to maintaining a high level of merchant experience in every i