Salesforce
ContractSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Contract Specialist at Salesforce. Skills: Quote-to-Cash support, Contract structuring, Commission Calculation. Provide Quote-to-Cash support. Provide guidance to Account Teams”
Industry & Context.
Resolve issues; Analyze problems quickly; Seek out solutions; Achieve optimum outcomes
What They're Looking For.
Must Have
2+ years customer order management, 2+ years sales operations, 2+ years sales support, 2+ years customer support, Contract structuring experience, Commission Calculation experience
Nice to Have
Salesforce CRM experience a plus, Demonstrated initiative, Ability to analyze problems quickly, Ability to seek out solutions, Ability to work independently
What You'll Do.
Provide Quote-to-Cash support
Provide guidance to Account Teams
Answer process & policy questions
Advise on process & policy questions
Communicate requirements to AEs
Assist Sales Team in quoting
Create contracts/orders
Partner with internal teams
Advise on negotiations
Advise on customer satisfaction issues
Assist AEs in addressing customer satisfaction inquiries
Work with Sales and Collections
Assist with deconstruction
Assist with resolution of complex billing issues
Assist with onboarding of new team members
Make difficult decisions
Actively participate in new process development
Actively participate in process improvement projects
Work independently on assignments
Work independently on escalations
Challenge legacy policies
Challenge legacy procedures
Formulate creative solutions
Formulate work-around
Provide cross training
Enhance quality of support
Enhance efficiency of support
Contribute to knowledge base
Ensure all approval requests documented
Escalate approval requests
Resolve approval requests within SLA
How You'll Work.
Team & Collaboration
Relationships with Sales; Relationships with Renewals; Relationships with Customer Support Managers; Relationships with Collections; Relationships with Adjustments; Relationships with Compensation; Relationships with Rev Rec; Relationships with Legal; Internal resources; Partner with internal Pricing; Partner with internal Revenue Recognition; Partner with internal Collections; Partner with internal Legal; Work with Sales; Work with Collections; Cross training for peers; Cross training for team members; Cross training for outside business units
Communication Scope
Articulate verbally; Articulate written
Process & Methodology
Project management experience
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Operations Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. The Contract Specialist role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments. This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy. The role requires a strong understanding of SaaS industries practices, Salesforce products, and company policies and procedures. It also requires the ability to work across a diverse scope of assignments both independently and within teams, think creatively to find solutions, and communicate clearly on complex scenarios. ## ## Responsibilities Include: ## ## * Provide Quote-to-Cash support and guidance to Account Executives (AEs) and Renewal Managers to help execute Sales/Renewal transactions. * Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, an
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