ContractProcessingAgent

Job Title: Please Note That Official Job Title Will Be Contract Processing Agent Reporting to: Customer Loyalty Team Lead Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation) Salary: £25,000 + Annual Performance Based Bonus [](https://focusgroup.co.uk/company/careers/) **Join Focus Group as a Contract Processing Agent and keep our processes seamless** **Who We Are:** At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant. **What We’re Looking For.....** We’re looking for a meticulous, proactive **Contract Processing Agent** to join our Customer Loyalty team. This role is key to making sure off-boarding processes are completed accurately and efficiently, while ensuring customers receive a smooth and professional experience. You’ll be: ✔ Exceptionally detail-oriented with a methodical approach to work ✔ Able to juggle multiple admin tasks without breaking a sweat ✔ A strong communicator who works well across teams ✔ A problem-solver who can spot issues and suggest improvements ✔ Comfortable working independently but loves being part of a collaborative team What you'll need: * Excellent written and verbal communication skills * Experience in a fast-paced admin or processing environment * Ability to multitask and manage multiple steps of a process simultaneously * Strong time management and organisational abilities * Proven ability to work independently with accuracy and persistence * Excellent attention to detail and a passion for getting things right * Capable of solving problems and suggesting improvements where needed * Competency in Microsoft Office (especially Excel, Outlook, and Word) What's in it for you? **Career stability** – A permanent role in a growing departm