Jll
ContractAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Contract Administrator at Jll. Skills: contract administration, financial and commercial aspects of workplace management contracts, client reporting, performance metrics, service delivery KPIs, quality management system documentation, ISO certifications, purchase orders, invoices, timesheets, material ordering and administration, subcontractor administration and coordination, valuations, client invoicing support, contract escalation process management and resolution, auditable trails, governance”
What You'll Achieve.
seamless service delivery; outstanding client satisfaction; performance metrics; service delivery KPIs
Industry & Context.
data analysis; numerical reasoning; Contract escalation process management and resolution
12 month Fixed term contract
What They're Looking For.
Must Have
Proficient IT skills including MS Word, MS Excel, and MS PowerPoint, Comfortable with data analysis and numerical reasoning, Excellent knowledge and use of Microsoft Excel, Excellent computer and IT competencies, Excellent written and verbal communication skills, Ability to prioritise workload and manage several tasks concurrently in a fast-paced workplace environment
Nice to Have
Working towards, or have gained, a recognised finance qualification (preferably AAT), Previous administration experience, ideally within facilities management or workplace services, experience with workplace management systems (CAFM/IWMS platforms desirable), Good knowledge of ISO9001 principles
What You'll Do.
Provide a comprehensive and flexible contract administration service supporting JLL's workplace management operations.
Maintain concise records of all maintenance activities including PPM/Helpdesk and transactions.
Liaise daily with client representatives and support the contract managers in delivering exceptional workplace experiences.
Administer all financial and commercial aspects of workplace management contracts.
Assist in the production of supporting financial information for client reporting and internal review.
Maintain and update both manual and computer records relating to facilities and workplace services under JLL's management.
Prepare and issue predefined reports which form part of contractual and client requirements
including performance metrics and service delivery KPIs.
Administer quality management system documentation and ensure compliance with JLL standards and ISO certifications.
Liaise closely with site teams
ensuring accurate processing of quotations
Undertake general office duties relating to workplace management contracts including but not limited to: Correspondence and filing
Preparation of reports and documentation
Updating of electronic records and workplace management systems
Material ordering and administration
Subcontractor administration and coordination
Raising purchase orders and ensuring purchase orders are updated when changes are required.
Production of valuations and presentation of results to internal stakeholders and clients.
Production of short-range plan information for workplace operations.
Quote logging and processing for workplace services.
Collating timesheets from engineers and service providers
chasing and checking quality of data.
Contract set-up (PPM / System support) within workplace management platforms.
Application billing preparation and client invoicing support.
Contract escalation process management and resolution.
and undertake the training of staff as and when required.
Enable full auditable trails including invoices
and goods received notes in accordance with JLL governance standards.
Be responsible for commercial support on workplace management contracts through to final account.
Provide helpdesk duties when required to support workplace operations.
Provide any other reasonable duties associated with the effective running and administration of JLL workplace management contracts.
How You'll Work.
Team & Collaboration
Liaise daily with client representatives; Liaise closely with site teams, JLL head office, and finance teams; Presentation of results to internal stakeholders and clients
Communication Scope
Excellent written and verbal communication skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ## We are seeking a skilled and detail-oriented **Contract Administrator** to join our UK Workplace Management team. In this pivotal role, you will provide essential commercial and administrative support across our portfolio of workplace management contracts, ensuring seamless service delivery and outstanding client satisfaction. This role is an 12 month Fixed term contract The role will be based on a mixture of a site in Egham, London and Remote working. ## Main Duties and Responsibilities To provide a comprehensive and flexible contract administration service supporting JLL's workplace management operations. To maintain concise records of all maintenance activities including PPM/Helpdesk and transactions. To liaise daily with client representatives and support the contract managers in delivering exceptional workplace experiences. ## Key Responsibilities * To administer all financial and commercial aspects of workplace management contracts. * To assist in the production of supporting financial information for client reporting and internal review. * To maintain and update both manual and computer records relating to facilities and workplace services under JLL's management. * To prepare and issue predefined reports which form part of contractual and client requirements, including performance metrics and service delivery KPIs. * To administer quality management system documentation and ensure compliance with JLL
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