Witherite Law Group
law firm
ContinuousImprovementLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Continuous Improvement Leader at Witherite Law Group. Skills: process enhancements, lean methodologies, data analysis, process mapping, problem solving, project management, cross-functional collaboration, Kaizens, process designing, training, coaching, sustainability. leading the identification and implementation of process enhancements across the organization. evaluating, designing, and implementing business processes to boost efficiency, quality, reduce waste, and elevate the client experience”
What You'll Achieve.
boost efficiency; boost quality; reduce waste; elevate the client experience; impact must be measurable and meet key performance indicators; measure process performance and outcomes; balance efficiency, compliance, and client satisfaction; assure changes are sustainable; identify additional continuous improvement opportunities
Industry & Context.
Data-driven problem solving; problem solving; identify bottlenecks and areas of optimization; identify bottlenecks and inefficiencies; solve problems
Office environment with normal business hours necessary to satisfactorily perform job functions, Stationary Position – Must be able to remain in a stationary position up to 50% of the time, Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc, May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area, Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer, Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs, The ability to observe details at close range (within a few feet of the observer)
What They're Looking For.
Must Have
Lean six sigma certification or two plus years’ experience in using lean methodologies, 2+ years of experience in process analysis, business analysis, or operations, analytical skills with ability to gather, interpret, and present data, Excellent communication and collaboration skills, Proficiency in process mapping tools (Visio, Lucidchart, etc. ) and Microsoft Office Suite
Nice to Have
law firm or professional services experience a plus
What You'll Do.
leading the identification and implementation of process enhancements across the organization
and implementing business processes to boost efficiency
and elevate the client experience using lean methodologies
analyzing current operating procedures and production data to identify bottlenecks and areas of optimization
mapping undocumented processes to identify bottlenecks and inefficiencies
process mapping sessions
and stakeholder interviews
developing process maps
and standard operating procedures (SOPs)
measuring process performance and outcomes using data analysis and metrics
recommending or implementing automation and system improvements
designing and implementing optimized processes that balance efficiency
and client satisfaction
mentoring employees at all levels
fostering a proactive mindset and ensuring team members are proficient in CI tools and standard operating procedures
leading training and change management efforts to ensure team adoption of new processes
conducting regular audits on implemented solutions
monitoring performance KIP’s and trends to assure changes are sustainable and to identify additional continuous improvement opportunities
How You'll Work.
Team & Collaboration
collaborates with cross-functional teams to facilitate Kaizens, solve problems, provide value-added recommendations, and establish sustainable standards; Facilitate Kaizens, process mapping sessions, and stakeholder interviews; Collaborate with technology teams to recommend or implement automation and system improvements; Mentor employees at all levels; ensuring team members are proficient in CI tools and standard operating procedures; Lead training and change management efforts to ensure team adoption of new processes
Communication Scope
Excellent communication and collaboration skills; The ability to communicate information and ideas so others will understand; Must be able to exchange accurate information in these situations
Process & Methodology
project management
Full Job Description
Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family. Position Summary: The Continuous Improvement Leader is a results-oriented role responsible for leading the identification and implementation of process enhancements across the organization. A critical role in evaluating, designing, and implementing business processes to boost efficiency, quality, reduce waste, and elevate the client experience using lean methodologies. The role requires data analysis, process mapping, problem solving, project management and the ability to foster a culture of ongoing continuous improvement. The role requires serving as a key change agent who collaborates with cross-functional teams to facilitate Kaizens, solve problems, provide value-added recommendations, and establish sustainable standards. Key Responsibilities: Data-driven problem solving: Analyzes current operating procedures and production data to identify bottlenecks and areas of optimization. This responsibility includes existing workflows across departments (legal, intake, operations, client services) & mapping undocumented processes to identify bot
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