ContentStrategist

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. CULTURE AT SCRIBD, INC. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. WHAT YOU BRING - Attention to detail - High level strategic thinking - Strong writing skills - Experience monitoring and reporting on usability metrics - ZD/general help center experience (organization, administration, and updating) - Strong collaborative spirit in working with other teams (Engineering, product, data, etc.) WHAT YOU WILL DO - Acting as a customer experience architect, this role designs and optimizes the end-to-end self-service journey—across help center content, automation, support entry points, and tooling—to enable customers to resolve issues quickly